Rite Way Heating Cooling & Plumbing

Many reviewers commend Rite Way Heating Cooling & Plumbing for their punctuality and professionalism. Technicians such as Monte, Zach, and Cory are frequently mentioned for their technical expertise and willingness to explain problems and solutions thoroughly. Customers appreciate updates via texts and photos regarding service, further enhancing their trust in the company's reliability. Positive c... Read more

Many reviewers commend Rite Way Heating Cooling & Plumbing for their punctuality and professionalism. Technicians such as Monte, Zach, and Cory are frequently mentioned for their technical expertise and willingness to explain problems and solutions thoroughly. Customers appreciate updates via texts and photos regarding service, further enhancing their trust in the company's reliability. Positive comments frequently cite these technicians as the "face of the company," emphasizing that personal interactions significantly influence overall satisfaction. Conversely, there is a recurrent theme of dissatisfaction centering around high prices and aggressive upselling practices. Numerous reviews recount experiences where technicians recommended costly repairs or replacements, often without clear justification. One reviewer shared a distressing experience involving a push for unnecessary AC system replacements, while another highlighted being quoted almost $3,000 for a simple maintenance issue. This perception of inconsistency in honesty regarding pricing undermines the trust established by individual technicians' good service. Some customers also reported a lack of follow-through on service promises, such as appointments being canceled without notice or technicians not arriving as scheduled. In one case, a customer described waiting for a technician all day, leading to frustration and disappointment. This inconsistency in service availability frequently contrasts sharply with the punctuality praised by others. Another prevalent concern involved dissatisfaction with repairs. Reviews indicated that some technicians lacked adequate diagnostic skills, leading to repeated visits without resolution. Situations where customers had to resort to seeking second opinions from other companies after Rite Way failed to address their issues are notably concerning. Additionally, discussions around warranty and follow-up service led certain clients to question the company Read less