Perry Heating Cooling & Plumbing

Perry Heating, Cooling & Plumbing has a large and loyal customer base with many reviewers citing long-term relationships spanning decades, and individual technicians like Jordan, Richard, Todd, Micah, Rafael, and Steve are repeatedly praised for punctuality, professionalism, and technical knowledge. However, the review corpus contains a significant volume of serious negative feedback — including... Read more

Perry Heating, Cooling & Plumbing has a large and loyal customer base with many reviewers citing long-term relationships spanning decades, and individual technicians like Jordan, Richard, Todd, Micah, Rafael, and Steve are repeatedly praised for punctuality, professionalism, and technical knowledge. However, the review corpus contains a significant volume of serious negative feedback — including multiple accounts of misdiagnosis, upselling unnecessary repairs or replacements, price gouging on parts (e.g., $159 for a $9 capacitor, $450/lb for refrigerant), and failure to honor warranties or follow through on commitments. Project completion is a notable weakness, with multiple reviews describing abandoned work, unresolved warranty claims lasting over a year, duct work left uncleaned, and management failing to return calls. Pricing is the lowest-scoring dimension due to a consistent pattern of complaints about inflated part costs, quotes that exceeded final invoices by hundreds of dollars, and high-pressure upselling tactics documented across many independent reviews spanning multiple years. Read less