Orozco Brothers Pumbing Heating and Cooling

Orozco Brothers presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a technician who allegedly yelled and threatened a customer, an owner who became defensive and dismissive when challenged, and repeated failures to communicate proactively during active jobs. While several positive reviews praise courtesy... Read more

Orozco Brothers presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a technician who allegedly yelled and threatened a customer, an owner who became defensive and dismissive when challenged, and repeated failures to communicate proactively during active jobs. While several positive reviews praise courtesy and responsiveness, the negative incidents are specific, detailed, and credible, preventing a high score. Project completion is the weakest area, with multiple reviews describing incomplete or faulty installations, frozen units, undetected collapsed ductwork, missed appointment times, and a job that took over a week longer than promised. Pricing drew mixed signals — one reviewer praised it as the lowest found, while another described a deal that led to a costly improper installation, and a third paid for repairs that yielded no results. Experience scores reflect genuine skill concerns: two separate reviews describe paying for service that failed to diagnose or fix the actual problem, while positive reviews from earlier years describe competent and thorough work, suggesting possible inconsistency over time. Read less