On The Spot Plumbing

1. Service Quality: A customer expressed initial satisfaction but later discovered subpar work during a review by a professional friend. This indicates a potential discrepancy between the quality of work expected and what was delivered. 2. Unfulfilled Promises: A major point of contention involved a water alarm that the customer was charged for but never received. This highlights issues with acco... Read more

1. Service Quality: A customer expressed initial satisfaction but later discovered subpar work during a review by a professional friend. This indicates a potential discrepancy between the quality of work expected and what was delivered. 2. Unfulfilled Promises: A major point of contention involved a water alarm that the customer was charged for but never received. This highlights issues with accountability and fulfillment of service agreements. 3. Communication Breakdown: Multiple attempts to contact the company for further estimates and scheduling appointments resulted in no response. Customers reported feeling ignored, having called and left messages without receiving callbacks, which speaks to a significant gap in customer service and support. 4. General Frustration: The combination of these issues has led to a sense of frustration among customers, specifically regarding their experiences with reliability and the responsiveness of On The Spot Plumbing. In summary, while there may be potential for quality service, current reviews indicate areas needing improvement, particularly in communication and service fulfillment. Read less