Horton Remodeling

Horton Remodeling demonstrates strong overall performance with a WW Score of 82.1, driven primarily by excellent project completion (84.2) and solid experience/craftsmanship (85.3). Professionalism scores well at 81.5, though communication responsiveness is inconsistent—many reviews praise prompt callbacks and professional demeanor, but a notable subset report difficulty reaching the company, mi... Read more

Horton Remodeling demonstrates strong overall performance with a WW Score of 82.1, driven primarily by excellent project completion (84.2) and solid experience/craftsmanship (85.3). Professionalism scores well at 81.5, though communication responsiveness is inconsistent—many reviews praise prompt callbacks and professional demeanor, but a notable subset report difficulty reaching the company, missed appointments, and delayed follow-ups. Pricing is the weakest dimension (76.8), with frequent complaints about estimates being higher than competitors, though many customers acknowledge the quality justifies the cost. The company excels at quality workmanship, punctuality when present, and thorough cleanup, but struggles with consistency in communication and occasional scope/scheduling issues. Read less