Goettl Air Conditioning and Plumbing - Tucson

The reviews for Goettl Air Conditioning and Plumbing illustrate clear divides in customer experiences, predominantly leaning towards dissatisfaction:Service Quality and Reliability: Multiple reviews express frustration with the company's service reliability, particularly regarding missed and canceled appointments. Customers frequently mentioned waiting long periods for service, with some reporting... Read more

The reviews for Goettl Air Conditioning and Plumbing illustrate clear divides in customer experiences, predominantly leaning towards dissatisfaction:Service Quality and Reliability: Multiple reviews express frustration with the company's service reliability, particularly regarding missed and canceled appointments. Customers frequently mentioned waiting long periods for service, with some reporting that they were left without air conditioning during extreme heat conditions. There is a pervasive sense that the company does not honor scheduled appointment times, leading to significant customer dissatisfaction.Communication Issues: A notable pattern in the reviews details poor communication from Goettl's management and customer service teams. Customers reported being unable to reach anyone for urgent matters, lack of follow-through on promises to call back, and feelings of being ignored. This lack of communication contributes further to a sense of frustration.High Pricing and Upselling Tactics: Several reviews highlighted concerns about inflated pricing for services and parts, often significantly higher than competitors. Customers reported feeling pressured into purchasing unnecessary add-ons or repairs, which left them feeling manipulated rather than supported. Instances of 'bait and switch' tactics were also noted, with quotes for work found to be grossly inflated compared to other local services.Mixed Reviews on Technician Performance: While some technicians received praise for being friendly, knowledgeable, and efficient, the inconsistency in service quality was alarming. Positive reviews often indicated satisfaction with specific technicians, while negative experiences were linked to others who allegedly prioritized sales over service quality.Service Plan Frustrations: The Sadie service plan, intended to provide maintenance and preferred service rates, has drawn significant criticism. Customers expressed disappointment that promised benefits were not delivered, citing issues with scheduling service calls within the plan Read less