Cool Willy’s Air & Plumbing

Cool Willy's earns strong marks across professionalism and technical experience, with the overwhelming majority of reviewers praising technicians by name for being courteous, thorough, communicative, and knowledgeable. Pricing receives a notably lower score due to several explicit complaints: one reviewer flagged a price jump from $147 to $338 for the same annual checkup, another cited a $2,000 qu... Read more

Cool Willy's earns strong marks across professionalism and technical experience, with the overwhelming majority of reviewers praising technicians by name for being courteous, thorough, communicative, and knowledgeable. Pricing receives a notably lower score due to several explicit complaints: one reviewer flagged a price jump from $147 to $338 for the same annual checkup, another cited a $2,000 quote to swap a pre-purchased water heater as 'beyond ridiculous,' a third complained of being milked for money on a cartridge replacement that still leaked, and a fourth noted the company would not provide any ballpark pricing before dispatch. Project completion is solid but meaningfully penalized by one detailed 1-star review describing a $12,500 HVAC installation riddled with errors — mis-wired thermostat, three refrigerant leaks at brazed joints, incorrect condensate pan wiring — all requiring a five-hour correction visit, with the customer ultimately leaving the company after being offered only $200 in compensation. A separate 4-star review also noted a technician left a hose running for six days after a service call. These documented failures prevent a higher project completion score despite the many positive installation and service accounts. Read less