Berts Electric & Plumbing

Bert's Plumbing and Electric shows a deeply mixed track record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several reviews praise courteous, punctual, and communicative technicians (Joey, Mike, Craig, Robert), while others describe serious failures including a contractor refusing a reasonable mask request, an unresponsive manager, ... Read more

Bert's Plumbing and Electric shows a deeply mixed track record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several reviews praise courteous, punctual, and communicative technicians (Joey, Mike, Craig, Robert), while others describe serious failures including a contractor refusing a reasonable mask request, an unresponsive manager, poor communication on a remote job, and internal communication breakdowns between field techs and management. Pricing is a consistent pain point, with multiple reviewers explicitly calling out charges as unfair, excessive, or lacking transparency — including a $157 battery swap and unexplained truck fees — dragging this dimension's score down significantly. Project completion is also problematic: one review describes a failed clog repair that required a second company to resolve, and another notes the job required two visits with communication failures, though several other reviews describe work completed efficiently and correctly. Experience scores moderately — technicians are frequently described as knowledgeable and skilled, but one review explicitly states the plumber could not diagnose the problem, and the failed clog repair suggests a significant competency lapse in at least one case. The overall picture is a contractor with capable individual technicians but inconsistent management, pricing transparency issues, and notable service failures. Read less