Berts Electric & Plumbing

The reviews for Berts Electric & Plumbing reflect a dichotomy in customer sentiment. On one side, there are several positive testimonials that highlight the skills and courteousness of specific technicians. For example, Joey received accolades for his respectful communication and thorough installation process, instilling confidence in customers. Similarly, technicians like Craig and Mike also garn... Read more

The reviews for Berts Electric & Plumbing reflect a dichotomy in customer sentiment. On one side, there are several positive testimonials that highlight the skills and courteousness of specific technicians. For example, Joey received accolades for his respectful communication and thorough installation process, instilling confidence in customers. Similarly, technicians like Craig and Mike also garnered appreciation for their efficiency and technical expertise in tackling complex plumbing tasks. Conversely, a significant number of reviews indicate serious issues with customer service and communication at the company. One customer reported a troubling interaction with the owner, who refused to comply with a mask request during a scheduled visit, leading to feelings of disrespect and concern over health safety. Other reviewers expressed dissatisfaction with pricing practices that they deemed unfair, particularly in situations where minor repairs, such as changing batteries, resulted in disproportionately high charges. The recurring theme across these reviews includes poor communication; a customer noted a lack of timely responses when notifying the company about concerns, which contributed to feelings of being taken advantage of. Customers are also wary about the company's pricing strategies, as several reviews mention feelings of being overcharged or provided subpar services. Overall, while Berts Electric & Plumbing has technicians who are clearly skilled and well-regarded, the broader organizational issues Read less