Al Coronado Plumbing

The feedback reflects a diverse range of experiences with Al Coronado Plumbing, displaying both commendable service and significant discontent. ### Positive Feedback - Professionalism and Expertise: Many reviews praised individual technicians, particularly Marty, Nick, Jasper, and Tyson, for their knowledge and professionalism. Customers noted their ability to explain the work being done clearly... Read more

The feedback reflects a diverse range of experiences with Al Coronado Plumbing, displaying both commendable service and significant discontent. ### Positive Feedback - Professionalism and Expertise: Many reviews praised individual technicians, particularly Marty, Nick, Jasper, and Tyson, for their knowledge and professionalism. Customers noted their ability to explain the work being done clearly and their respectful conduct in the home. - Responsive Service: A common theme among the positive reviews was the company's ability to respond quickly to plumbing emergencies, with several reviewers highlighting same-day service or rapid arrivals. - Customer Service: The dispatch team, especially individuals like Michelle and Megan, received accolades for being personable and understanding, contributing to a positive customer experience. ### Negative Feedback - Perceived Overpricing: A critical point raised by many reviewers was the perception of exorbitant charges for services rendered. Several customers noted stark differences in estimates provided by Al Coronado compared to other plumbing services, often feeling that the quoted prices were excessive. - Upselling Practices: Multiple reviewers expressed frustration over being pushed towards costly solutions that they later found unnecessary. Instances of quoting high prices for simple repairs were especially distressing to customers. - Communication Issues: Several experiences highlighted poor communication from the company. Customers reported delays in service, lack of follow-up, rude customer service experiences, and inconsistency in pricing communication. This led to feelings of mistrust and dissatisfaction. ### Overall Insights The reviews suggest a significant divide in the customer experience at Al Coronado Plumbing Read less