Advantage Air Mechanical

Positive Experiences: A notable number of reviewers recounted remarkably positive interactions with specific technicians, particularly Matthew, Josh, and Andrew. These individuals were praised for their professionalism, promptness, and thoroughness in addressing issues. Reviewers frequently mentioned feeling at ease and well-informed throughout the service process.Quality of Work: Many customers e... Read more

Positive Experiences: A notable number of reviewers recounted remarkably positive interactions with specific technicians, particularly Matthew, Josh, and Andrew. These individuals were praised for their professionalism, promptness, and thoroughness in addressing issues. Reviewers frequently mentioned feeling at ease and well-informed throughout the service process.Quality of Work: Many customers expressed satisfaction with the quality of work performed by the technicians, particularly when it came to diagnostic abilities and effective repairs. Regular clients noted that the cost of services was competitive and offered good value, making Advantage Air Mechanical a go-to choice for HVAC assistance.Communication Issues: A striking contrast to positive experiences emerged from numerous reviews focusing on poor communication. Many customers reported incidents of missed appointments, lack of follow-ups, and difficulty reaching the company. Complaints highlighted a consistent inability for the company to provide timely updates or callbacks, which resulted in severe dissatisfaction.Service Delays: Several customers suffered lengthy waits for service appointments or parts, particularly when responding to urgent HVAC issues. Accounts illustrated scenarios where individuals went days or even weeks without resolution during extreme summer temperatures, leading to frustration and a feeling of disregard from the company.Management Response: Negative experiences often included critiques of management Read less