Abacus Plumbing

Abacus Plumbing has a strong and consistent track record across professionalism and project completion, with dozens of reviews praising courteous, punctual, and thorough technicians — particularly Jesse, Shane, Ty, and Bob. However, the pricing dimension is meaningfully dragged down by recurring complaints about hourly billing practices, inflated travel time charges, and significant quote discre... Read more

Abacus Plumbing has a strong and consistent track record across professionalism and project completion, with dozens of reviews praising courteous, punctual, and thorough technicians — particularly Jesse, Shane, Ty, and Bob. However, the pricing dimension is meaningfully dragged down by recurring complaints about hourly billing practices, inflated travel time charges, and significant quote discrepancies between estimate and final bill, which represent a genuine and repeated pattern rather than isolated incidents. Project completion scores well overall but is tempered by two notable failures: a faucet install that required a callback due to missing hot water, and a dishwasher damaged during a sink job that the company declined to take responsibility for. Experience scores are generally strong, supported by detailed accounts of skilled problem-solving on complex jobs like full re-pipes and slab leaks, but are offset by at least two clear cases of technician incompetence — one involving a tankless water heater and another involving a thermocouple misdiagnosis with a wildly inflated repair quote. The score reflects a company that performs well in most cases but has identifiable and documented weak points in pricing transparency and consistent technical quality. Read less