Penguin Air & Plumbing

The overwhelming majority of reviews across all four dimensions are deeply negative, with recurring and serious complaints about predatory pricing, upselling unnecessary services, and incomplete or incorrect work. Pricing is the most damaged dimension, with multiple reviewers documenting quotes that were 3–10x higher than competitors for identical jobs, including a $4,200 water softener quote ve... Read more

The overwhelming majority of reviews across all four dimensions are deeply negative, with recurring and serious complaints about predatory pricing, upselling unnecessary services, and incomplete or incorrect work. Pricing is the most damaged dimension, with multiple reviewers documenting quotes that were 3–10x higher than competitors for identical jobs, including a $4,200 water softener quote versus a $1,600–$2,100 market range, $900 for a small pipe, and $1,287 in labor alone for a capacitor. Project completion is severely undermined by accounts of paid work left unfinished, a drain left clogged after payment, a wrongly sized AC unit installed in a mobile home that never worked correctly, and a technician leaving after only two successful toilet flushes. Professionalism scores are dragged down by reports of a technician smelling of marijuana and shushing a customer, chronic lateness, a rude cancellation operator, and a representative with no product knowledge. The few positive reviews (roughly 7 out of 25) describe responsive technicians and quality workmanship, but these are outnumbered more than 2-to-1 by detailed negative accounts and do not offset the pattern of systemic issues. Read less