Kent Mortensen Plumbing Company

Kent Mortensen demonstrates strong technical expertise and generally reliable service delivery, with most customers praising his responsiveness, knowledge, and workmanship quality. However, his professionalism score is tempered by one detailed negative review citing poor empathy and problem-solving during a complex faucet installation, and pricing concerns appear in multiple reviews suggesting occ... Read more

Kent Mortensen demonstrates strong technical expertise and generally reliable service delivery, with most customers praising his responsiveness, knowledge, and workmanship quality. However, his professionalism score is tempered by one detailed negative review citing poor empathy and problem-solving during a complex faucet installation, and pricing concerns appear in multiple reviews suggesting occasional overcharging or lack of transparency. The WW Score of 81.2 reflects a contractor with solid fundamentals and long-term customer relationships, but with meaningful gaps in customer service consistency and pricing fairness that prevent a higher rating. Read less