King Charles Plumbing And Air Conditioning

The reviews depict a significant split in customer satisfaction regarding King Charles Plumbing And Air Conditioning. Key findings from the reviews include:Overpricing and Billing Disputes: Several customers express frustration over unexpected price increases after service completion. One reviewer reported being charged nearly $800 for a service that another company performed for $85, emphasizing ... Read more

The reviews depict a significant split in customer satisfaction regarding King Charles Plumbing And Air Conditioning. Key findings from the reviews include:Overpricing and Billing Disputes: Several customers express frustration over unexpected price increases after service completion. One reviewer reported being charged nearly $800 for a service that another company performed for $85, emphasizing feelings of being scammed. Recurrent complaints about billing practices and a lack of transparency may harm the company's reputation.Poor Follow-Up Service: Negative reviewers frequently mention inadequate follow-up after installations, particularly when issues reoccur shortly after service. A review highlighted that after signing off on work, the customer was told they would have to pay for a repeat service, leading to feelings of being disregarded once payment was received.Positive Experiences with Service and Professionalism: Contrarily, numerous reviews commend the company for quick response times, professionalism, and high-quality work. Customers appreciate Ryan and Josh's expertise, reliability, and friendliness, often noting that they felt reassured by the quick turnaround for emergency services like water heater replacements and AC installations.Value for Money: While some feel that they paid excessively for unsatisfactory service, others laud the affordability and fairness of quotes compared to competitors. Several clients mentioned receiving thorough estimates and quality work without hidden fees, creating a sense of trust within positive experiences.Skill and Reliability: Positive sentiment is also reinforced by customers emphasizing the professionalism and thoroughness of the technicians, as many noted the presence of detailed communication and quality installations, further enhancing their overall satisfaction. In conclusion, King Charles Plumbing And Air Conditioning's reviews reveal a company that polarizes opinions heavily. While some customers feel fleeced and undervalued, others report outstanding service and affordability. The contrasting sentiments suggest that management might need to address customer service and billing communications to improve overall client satisfaction and mitigate negative perceptions. Read less