Gecko Home Services

The reviews indicate a polarized customer experience with Gecko Home Services. Positive Insights:Timeliness and Professionalism: Many customers praised the company for their quick response to plumbing issues, often reporting that service was initiated within 24 hours. The technicians were described as friendly, professional, and efficient, completing installations and repairs in a timely manner.... Read more

The reviews indicate a polarized customer experience with Gecko Home Services. Positive Insights:Timeliness and Professionalism: Many customers praised the company for their quick response to plumbing issues, often reporting that service was initiated within 24 hours. The technicians were described as friendly, professional, and efficient, completing installations and repairs in a timely manner.Quality of Work: Positive sentiments emphasized satisfaction with the quality of repairs, cleanliness after service, and general proficiency of the technicians involved. Negative Insights:Communication Issues: A recurring theme in negative reviews involved difficulties in communication. Customers expressed frustration over missed appointments with no prior notification and poor responsiveness when trying to reach the company for updates or clarifications.Problematic Interaction with Home Warranty Companies: Multiple reviewers indicated negative interactions regarding claims administered through home warranties, particularly concerning inadequate communication and follow-up. Confusion over coverage led to feelings of distrust towards the company, with customers noting that they were left feeling vulnerable and unprotected when serious issues arose.Unprofessional Behavior: Some reviews depicted disturbing accounts of technicians behaving inappropriately, including aggressive or rude behavior. This not only influenced the immediate service experience negatively but also contributed to a lasting impression of dissatisfaction. Overall, while Gecko Home Services has some satisfied customers who appreciate the technical skills and fast service provided, the highlighted concerns surrounding communication and consistency greatly undermine the positive aspects, suggesting a need for the company to address these critical areas for improvement. Read less