Emergency Master Plumbing & Air

The reviews for Emergency Master Plumbing & Air demonstrate a predominantly favorable sentiment among customers. Many reviews emphasize the company's promptness in response time, with several clients appreciating how quickly technicians arrive, often within hours of the initial call. This responsiveness is particularly valued in emergency situations, with numerous mentions of the company's ability... Read more

The reviews for Emergency Master Plumbing & Air demonstrate a predominantly favorable sentiment among customers. Many reviews emphasize the company's promptness in response time, with several clients appreciating how quickly technicians arrive, often within hours of the initial call. This responsiveness is particularly valued in emergency situations, with numerous mentions of the company's ability to address urgent plumbing concerns swiftly. Technicians are frequently praised for their professionalism, courtesy, and clear communication throughout the service process. Customers mention specific employees such as Nathan, Mike, Austin, and Ray as exceptionally competent and friendly, which contributes to a positive service experience. Additionally, customers highlight the detailed communication including updates via text messages and thorough invoicing, which reinforces customer trust and satisfaction. Notably, a significant portion of the feedback points to the affordability and competitive pricing of services, with clients expressing that they feel they received good value for the work completed. The family-owned aspect of the business is often appreciated, as clients feel more confident about their integrity compared to larger plumbing franchises. However, there are some negative reviews that highlight lapses in communication, such as missed appointments and delays without updates. These instances appear to be exceptions rather than the norm, but they do indicate an area for improvement in customer communication during service scheduling. Additionally, one review mentions a high estimate for repairs, drawing a contrast between perceived costs and expected prices for similar services. Overall, customers express a strong willingness to recommend Emergency Master Plumbing & Air to others and indicate a high likelihood of returning for future plumbing needs, largely driven by the technicians Read less