OMW Plumbing

OMW's professionalism score is dragged down significantly by two explicit complaints about misleading advertising — one reviewer was quoted a $350 weekend call-out fee despite the website advertising no extra charge, and another was charged more than quoted and never received a receipt. On the positive side, several reviewers praised responsiveness, friendly technicians, and going above and beyo... Read more

OMW's professionalism score is dragged down significantly by two explicit complaints about misleading advertising — one reviewer was quoted a $350 weekend call-out fee despite the website advertising no extra charge, and another was charged more than quoted and never received a receipt. On the positive side, several reviewers praised responsiveness, friendly technicians, and going above and beyond (e.g., walking a customer through shutting off water at 1am, sending a thank-you letter). Pricing is the weakest dimension, with two detailed and credible complaints about deceptive or inconsistent pricing practices versus the advertised rates. Project completion scores moderately well — jobs were generally finished and the quality of work was described positively in most reviews — though the billing dispute over a follow-up visit introduces some ambiguity. Experience scores reasonably given positive mentions of workmanship quality, though the sample is small and all reviews are from 2013–2016, making recency a concern. Read less