Desert Horizon Plumbing

The reviews indicate that Desert Horizon Plumbing, particularly Mike Wiersma, enjoys a generally positive reputation among a majority of customers. Several reviews commend Mike for his promptness, effective communication, and fair pricing, highlighting experiences where he resolved problematic plumbing issues efficiently. Customers appreciate his approachability and customer-first attitude, especi... Read more

The reviews indicate that Desert Horizon Plumbing, particularly Mike Wiersma, enjoys a generally positive reputation among a majority of customers. Several reviews commend Mike for his promptness, effective communication, and fair pricing, highlighting experiences where he resolved problematic plumbing issues efficiently. Customers appreciate his approachability and customer-first attitude, especially in emergency situations, which fosters a sense of trust. However, contrasting the commendable qualities attributed to Mike, the reviews also expose notable issues with another technician, Cody. A customer had a particularly negative experience with Cody's installation of a freestanding bathtub, citing significant deficiencies in the completed work that required additional repairs from another handyman. This experience was marked by poor customer service and lack of accountability, leading to a stark warning against hiring him. The reviews suggest that while Mike has earned the trust and satisfaction of many clients, the inconsistency in service quality attributed to Cody reflects a potential area of concern for the company. The mixed feedback indicates a need for quality control and consistent training across all technicians within the company to ensure that all clients receive the high standard of service that Mike exemplifies. Overall, Desert Horizon Plumbing has a solid foundation of satisfied clients largely due to Mike's work, but there is evidently a risk posed by less favorable experiences with other technicians that could impact the company Read less