Aqualine Plumbing, Electrical & Air Conditioning - Scottsdale

The reviews reflect a significant divide in customer experiences with Aqualine Plumbing, Electrical & Air Conditioning. The positive sentiments often revolve around specific employees who appear to deliver high-quality service. For instance, Austin received praise for his professionalism and ability to solve problems effectively, while Tim Lawrence was recognized for his committed work ethic and p... Read more

The reviews reflect a significant divide in customer experiences with Aqualine Plumbing, Electrical & Air Conditioning. The positive sentiments often revolve around specific employees who appear to deliver high-quality service. For instance, Austin received praise for his professionalism and ability to solve problems effectively, while Tim Lawrence was recognized for his committed work ethic and positive attitude, which left customers feeling well cared for. However, the negative experiences are overwhelming and reveal systemic issues within the company. Several customers reported feeling overcharged for inadequate service, with some indicating they were charged significant fees for minor repairs or unnecessary work. For example, a review mentioned a plumber charging $125 for simply placing a non-slip ring on a pipe, which many considered exorbitantly overpriced. Furthermore, a customer detailed a harrowing experience involving unresolved plumbing issues that resulted in water damage after relying on Aqualine's service. A recurring theme across the negative reviews is dissatisfaction with customer service and management. Multiple customers expressed frustration over the treatment received during and after service calls, including dismissive attitudes from management and failure to return calls or address complaints. In one report, the Operations Manager allegedly hung up on a customer, further emphasizing the distrust and dissatisfaction felt by consumers in need of reliable service. Overall, while Aqualine has some effective technicians, the inconsistency in service quality, coupled with significant billing issues and poor customer engagement, heavily influences the overall sentiment. Customers are left feeling apprehensive, with calls for caution against hiring Aqualine Plumbing, Electrical & Air Conditioning amid fears of being taken advantage of or receiving subpar service. Read less