Advanced Plumbing Service

The majority of reviews reflect a positive sentiment towards Advanced Plumbing Service, particularly regarding the skills and friendliness of Alan and his crew. Several customers commended the company for their expertise in handling specific products, especially TOTO toilets, and appreciated the honesty in providing quotes and avoiding unnecessary charges. Positive descriptors like "professional,"... Read more

The majority of reviews reflect a positive sentiment towards Advanced Plumbing Service, particularly regarding the skills and friendliness of Alan and his crew. Several customers commended the company for their expertise in handling specific products, especially TOTO toilets, and appreciated the honesty in providing quotes and avoiding unnecessary charges. Positive descriptors like "professional," "reliable," and "honest" frequently appear. Customers reported successful experiences with a variety of plumbing tasks, from simple fixes to larger installations, indicating a broad competency in different plumbing needs. The quick response time, even during emergencies, was noted in multiple accounts, affirming the company's commitment to customer care. However, a concerning theme emerged regarding communication and follow-up service. One customer expressed significant dissatisfaction due to unreturned calls and a lack of follow-through on service requests, pointing to a decline in the customer service that had initially been a strong selling point for the company. This decline in service quality has led some long-term customers to express disappointment and hesitation about recommending the services. There were also mixed reviews on the quality of certain installations, with one complaint about improperly installed valves that led to additional costs for a repeat plumbing service. In summary, while Advanced Plumbing Service boasts a strong reputation for quality work and customer satisfaction, recent reviews highlight some critical areas for improvement, particularly in customer service and communication following initial jobs. Addressing these issues could help reconcile the divided sentiments and restore a consistently positive experience for all customers. Read less