AC by J

AC by J presents a deeply polarized review profile. A large volume of positive reviews praise individual technicians by name for being professional, punctual, knowledgeable, and thorough, which supports moderately strong scores in professionalism and experience. However, a significant and recurring cluster of negative reviews — spanning multiple years and continuing into 2025 — describes serio... Read more

AC by J presents a deeply polarized review profile. A large volume of positive reviews praise individual technicians by name for being professional, punctual, knowledgeable, and thorough, which supports moderately strong scores in professionalism and experience. However, a significant and recurring cluster of negative reviews — spanning multiple years and continuing into 2025 — describes serious failures in communication, no-shows, unreturned calls, and abandoned warranty obligations, which substantially drag down the professionalism and project completion scores. Pricing is the weakest dimension: multiple detailed negative reviews cite extreme parts markups (up to 10x retail), bait-and-switch service tactics, and quotes far above market rate, while a smaller number of positive reviews mention fair or competitive pricing. Project completion is mixed — many jobs are described as completed well, but warranty follow-through failures, repeat no-shows, and unresolved issues after service visits represent a meaningful pattern of concern. The recency of negative reviews (including June 2025) suggests these are not isolated historical issues but ongoing operational problems, possibly worsened since a reported ownership change. Read less