RED Plumbing

In the last month, R.E.D. Plumbing's reviews showcase a significant degree of customer satisfaction particularly focused on the quality of service delivered by their plumbing technicians. Numerous clients commented positively on the exceptional skills, promptness, and professionalism displayed by technicians such as Russell, Andrew, Chris, Steven, and Ian, often mentioning their willingness to go ... Read more

In the last month, R.E.D. Plumbing's reviews showcase a significant degree of customer satisfaction particularly focused on the quality of service delivered by their plumbing technicians. Numerous clients commented positively on the exceptional skills, promptness, and professionalism displayed by technicians such as Russell, Andrew, Chris, Steven, and Ian, often mentioning their willingness to go above and beyond in resolving plumbing issues. Many reviews highlight experiences during emergency situations, indicating that R.E.D. Plumbing provides rapid responses, often when other companies could not. Customers noted technicians taking time to explain the repair processes, providing recommendations, and even offering complimentary services in some cases, which created a feeling of trust and support. However, there is a stark contrast in customer sentiments regarding office interactions and scheduling. A handful of reviews cite unprofessional experiences with appointment confirmations, cancellation communications, and customer service, contributing to frustration among clients. Issues such as technicians arriving late or not at all, miscommunication about service appointments, and perceived rudeness during phone interactions detracted significantly from the overall customer experience. Another critical point raised in the negative reviews was the billing process and confusion around charges for services provided. Several customers expressed dissatisfaction with perceived overcharges or unclear explanations regarding service fees, reflecting a need for clearer communication about pricing before and after services are rendered. In summary, while many customers have expressed a high level of satisfaction with R.E.D. Plumbing's technicians and emergency responsiveness, issues related to scheduling communication and certain interactions with the office staff remain points of concern, strongly impacting the overall customer experience for some individuals. Read less