Gold Star Plumbing & Drain

The reviews for Gold Star Plumbing & Drain reflect a mix of experiences, revealing both positive and negative sentiments. On one hand, there is appreciation for the quick response and effective problem-solving, highlighting good communication. Conversely, there are serious concerns regarding billing practices, perceived dishonesty regarding service completion, and a lack of follow-up from manageme... Read more

The reviews for Gold Star Plumbing & Drain reflect a mix of experiences, revealing both positive and negative sentiments. On one hand, there is appreciation for the quick response and effective problem-solving, highlighting good communication. Conversely, there are serious concerns regarding billing practices, perceived dishonesty regarding service completion, and a lack of follow-up from management, which collectively lead to feelings of dissatisfaction and mistrust. In depth analysis reveals that while some customers had favorable experiences with prompt service and effective repairs, a significant issue arose with billing transparency and service quality. One reviewer felt that they were overcharged for incomplete work and was dissatisfied with the lack of response from the company after raising their concerns. The mention of unprofessionalism in the form of errors on an invoice further exacerbated the negative sentiment. Overall, the polarizing experiences suggest a need for Gold Star Plumbing & Drain to address their service consistency, communication, and billing processes to improve customer satisfaction and trust. Read less