Dunrite Air Conditioning

Service Reliability: A recurring theme in the reviews is the unreliability of Dunrite Air Conditioning regarding appointment adherence and service fulfillment. Multiple customers reported missing appointments without notice and ineffective communication when attempts were made to contact the company. The phrase "never showed up nor called," along with similar accounts, strongly indicates a systemi... Read more

Service Reliability: A recurring theme in the reviews is the unreliability of Dunrite Air Conditioning regarding appointment adherence and service fulfillment. Multiple customers reported missing appointments without notice and ineffective communication when attempts were made to contact the company. The phrase "never showed up nor called," along with similar accounts, strongly indicates a systemic lack of reliability.Quality of Work: Numerous reviews raised concerns about the quality of installation work performed by Dunrite, including flawed ductwork, installation errors, and failure to adequately test systems post-installation. One customer mentioned "improper installation," while another voiced skepticism about the competency of technicians involved. This dissatisfaction points to potential issues in training or oversight.Customer Support: Customer interactions with Dunrite's staff have been polarized. While some reviews mentioned friendly and helpful employees, others described rude encounters and lack of professionalism. The inconsistency in customer service has eroded trust among those who experienced negative interactions, notably with employees who were reported to be dismissive or unprofessional.Warranties and Follow-Up: Many customers expressed frustration due to not receiving warranty information, leaving them feeling vulnerable after significant expenditures. In cases where service was initially handled under warranty, customers encountered significant barriers in getting follow-up assistance, further aggravating their dissatisfaction.Positive Experiences: Despite the prevailing negative sentiment, several reviews highlighted exceptional service from specific employees like Bill and Abel, who went above and beyond to ensure customer satisfaction. Customers praised their willingness to troubleshoot issues promptly and their cordial approach. These positive reviews emphasize the critical role of individual team members in shaping customer experiences.Legal Action and Recommendations: Frustration regarding poor service led some customers to consider legal action to recover costs associated with improper work. Reviews also included recommendations to choose other providers, with warnings for prospective clients to approach Dunrite with caution. In conclusion, while there are positive experiences suggesting the potential for quality service at Dunrite Air Conditioning, the overwhelming feedback reflects significant gaps in commitment to service reliability, quality control, and effective customer support, indicating systemic issues that need addressing. Read less