AZ Super Plumber - The Plumbing Store

AZ Super Plumber (formerly The Plumbing Store) has a deeply mixed record across all four dimensions. Professionalism scores moderately — many reviews praise punctuality, courtesy, and communication from individual technicians, but a meaningful number describe rude office staff, no-call-no-shows, and unprofessional behavior in the field. Pricing is the weakest dimension by far, with multiple expl... Read more

AZ Super Plumber (formerly The Plumbing Store) has a deeply mixed record across all four dimensions. Professionalism scores moderately — many reviews praise punctuality, courtesy, and communication from individual technicians, but a meaningful number describe rude office staff, no-call-no-shows, and unprofessional behavior in the field. Pricing is the weakest dimension by far, with multiple explicit complaints about charges that reviewers described as grossly inflated, including allegations of overcharging elderly customers and billing for incorrect parts — these are serious red flags that drag the score down significantly. Project completion is inconsistent: several reviews describe jobs left unfinished, a broken appointment that left a kitchen dismantled, a water heater repair that failed after two visits and $750 charged, and a drain snaking that broke two toilets — offset by a solid number of reviews describing timely, complete work. Experience scores similarly mixed, with strong praise for specific technicians like Tim, Anthony, Rollie, and William, but notable failures in technical diagnosis (tankless water heater troubleshooting, incorrect cartridge replacement, shoddy workmanship requiring a second plumber) that prevent a higher score. Read less