Rooter & Plumbing Service

The reviews for Rooter & Plumbing Service paint a picture of a company that values customer service. A majority of clients highlight the speedy response time and prompt completion of plumbing tasks, often within the same day, emphasizing the convenience offered. The accessibility of staff through phone calls and timely scheduling reinforces their reliability. Fair and transparent pricing also emer... Read more

The reviews for Rooter & Plumbing Service paint a picture of a company that values customer service. A majority of clients highlight the speedy response time and prompt completion of plumbing tasks, often within the same day, emphasizing the convenience offered. The accessibility of staff through phone calls and timely scheduling reinforces their reliability. Fair and transparent pricing also emerges as a strong theme, with many reviewers appreciating the upfront quotes that are honored upon job completion. In terms of the workforce, both Ron and Stephen receive accolades for their effective communication skills and knowledgeable approach to plumbing issues. Customers feel informed and reassured about their plumbing dilemmas, often appreciating insights about preventative measures. The reassurance of warranties on services further enhances customer trust. However, there are instances where reliability has come into question, as some customers report dissatisfaction with missed appointments or lack of follow-through on commitments. In one notable case, a customer experienced frustration regarding a delayed service for a leaky faucet, leading them to seek an alternative solution. This sporadic inconsistency appears to contrast with the overall swift service reputation. Overall, the general sentiment toward Rooter & Plumbing Service leans positively, with a strong endorsement for its staff's skills and responsiveness. Nevertheless, there exists an opportunity for improvement in reliability to further solidify customer confidence and satisfaction. Read less