Rite Way Heating, Cooling & Plumbing of Phoenix

Professionalism scores are mixed: several reviews praise individual technicians like Josh, Miguel, and Mike M. as thorough, kind, and professional, but two reviews — including a detailed 1-star account — describe serious failures in communication, responsiveness, and follow-through from office staff and management. Project completion is significantly dragged down by one highly detailed negativ... Read more

Professionalism scores are mixed: several reviews praise individual technicians like Josh, Miguel, and Mike M. as thorough, kind, and professional, but two reviews — including a detailed 1-star account — describe serious failures in communication, responsiveness, and follow-through from office staff and management. Project completion is significantly dragged down by one highly detailed negative review describing a botched backflow installation that violated city code, lacked required permits, and was never remediated despite months of follow-up attempts. Experience scores are generally positive among reviewers who commented on technical skill, with multiple techs praised for diagnosing issues correctly and going beyond the minimum, though the faulty installation in the 1-star review is a serious counterweight. Pricing data is sparse: one reviewer explicitly noted the company is not the cheapest but does the job right, while the 1-star review implies a large payment ($2,873.80) for substandard, non-compliant work, yielding a conservative pricing score. The company's name having changed multiple times in two years, as flagged by one reviewer, is a notable concern for continuity and accountability. Read less