Quail Plumbing

Positive Experiences: - Several reviews commend specific technicians, particularly Brandon and Bob, for their professionalism, promptness, and quality of work. Customers expressed satisfaction with their knowledge and efficiency in resolving plumbing issues and appreciated the respectful manner in which they conducted themselves. - Customers noted a positive experience with the scheduling pr... Read more

Positive Experiences: - Several reviews commend specific technicians, particularly Brandon and Bob, for their professionalism, promptness, and quality of work. Customers expressed satisfaction with their knowledge and efficiency in resolving plumbing issues and appreciated the respectful manner in which they conducted themselves. - Customers noted a positive experience with the scheduling process in some cases, praising the quick response times, especially during emergency situations, and recognizing the friendly and helpful nature of front office staff, particularly Haylee and Katrina.Negative Experiences: - A recurring theme in the reviews is the serious miscommunication that occurred, particularly between the office staff and the plumbers on-site. Multiple customers reported instances where wrong information was relayed regarding the job details, leading to confusion and frustration. - Issues with billing were frequently highlighted, including delays in receiving invoices and misunderstandings about charges. Some customers felt that their concerns were not appropriately addressed, with references made to being 'put on hold' regarding refunds or discounts that were promised but not fulfilled.Customer Service Issues: - Many reviews pointed to negative experiences with the management, primarily involving a manager named Maggie. Her approach to customer complaints was described as unprofessional, including allegations of yelling at customers and dismissing their concerns rather than resolving them. This contributed significantly to the dissatisfaction expressed in multiple reviews. - Customer interactions with office personnel were inconsistent, with some described as helpful and accommodating, while others were characterized by rudeness and a lack of ownership for mistakes.Inconsistency in Work Quality: - There was a notable disparity in the work quality that different technicians provided. While some customers had exceptional experiences, others faced inadequacies, including failed installations, incomplete jobs, and technicians arriving unprepared for their tasks. This inconsistency can undermine overall customer trust in the company.Overall Satisfaction: - Despite the negative reviews, there were also numerous loyal customers who spoke highly of their long-term relationship with Quail Plumbing, appreciating the company Read less