Find Nearby Plumbers In Phoenix, Arizona

Review and analyze now for company Patrick Riley | IsleyRead less

Review and analyze now for company Smiley Plumbing and provide the analysis in the discussed format for the following reviews: '''This guy is the real old school plumber very reliable and reasonable in price. I guess I want to say if you don't want to get ripped off call smileys.

Very good work and doesn't cut corners. My plumbing needed to be replaces and he had all the parts on his truck I recommend Smiley Plumbing and will use him again in the future.

Does great work with a 2 year warranty. Walt was efficient and professional.

He found my outdooor underground leak when my lawn service couldn't find it. very thorough.

Thank Peggy Rip off artist if I ever saw one. I am the landscaper for a lady in Sun City Grand.

She called me to check a leak. I got there to to see what the problem was I told her to cancel the plumber.

The plumber said he never got the cancellation from his wife and that there was going to be a 'cancellation charge'. He bullied his way on her yard, I left.

I found out later and he charged her $500.00 to repair a poly irrigation line (75 cent part). Had I stayed I would have told her to call the police.

Walt was quick to get to Mom's house when she had a sewer back up in her home. He was thorough and professional in addressing her terrible event.

When I had a leak in my own home that three prior plumbers could not find, I called him and he found it, repaired it and cleaned up after himself. Walt is the best plumber I've ever had the pleasure to have work on any of my homes.

I'll never call any other plumber but Walt. Called Smiley Plumbing earlier this week based on previous good experience.

Happy with the complete, thorough service. Walt is a very knowledgeable plumber.

In addition to resolving the matter that led to my call, he pointed out some other problems that needed attention--was not pushy about it but explained the issues clearly. I knew he was right, and was not just trying to jack up the repair bill.

I wish the service was cheaper, but prefer to use professionals who do things well and back their work, so I bite the bullet on price rather than getter lower quality service/parts for a little lower bill. Used Smiley Plumbing to install faucet for me.

The plumber Walt took the time to help me pick a good faucet. When he removed the old faucet before installing the new faucet the sink was a mess.

Walt took the time to clean like new before installing the new faucet. He also cleaned up after himself and left no mess.

He really pays attention to detail and is meticulous with the work he does. Would highly recommend Smiley Plumbing.

This guy (Walt) is a total ripoff. You will same your self time and money if you have your 5 year old do the repairs instead.

Great talker but lousy work and WAY WAY TOO expensive. A Total RipOff!!!! Wow! I love how "negative" clients "BLAST" this company when they want something done ASAP.

These negative commenters don't consider what's involved in running a HONEST PLUMBING COMPANY. Anyone can get a cheap price for a cheap and often times not up to 'CODE' plumbing work.

Customers forget that Smiley Plumbing gives them a price break to show up on DOUBLE TIME. Customers forget to acknowledge they called because they had an EMERGENCY.

Customers get a bonafide quote with all the fine print and how much each items will cost to be done. If a customer doesn't listen and hear what needs to be done accurately, too bad for them.

Smiley Plumbing is an honest and quality plumbing company. Since there are so many unskilled handy people running around undercutting and doing less than quality work out there, Smiley Plumbing can't compete.

If anyone wants a "REAL & HONEST & QUALITY" company, SMILEY PLUMBING is the best company out there. Unfortunately, I was not here when Wolf of Smiley Plumbing came in yesterday to repair a standard toilet & to drain a 5 year old hot water heater.

He replaced most of the internal flushing equipment (about $50 worth at Home Depot) & charged us $400 & gave us a $20 discount because of a coupon. He also charged $200 to hook the hose up to the hot water heater for 1/2 an hour, & gave us a $50 discount on that.

He quoted $1,000 for a hot water circulating system for a 2000 sq. ft.

home, which we did not have done. Needless to say, when I found out about the exorbitant price we paid, I contacted Wolf & asked for a partial refund.

He denied that since he had already honored a $20 discount coupon, & insisted that this $400 price was within industry standards. I will do everything in my power to spread my total dis-satisfaction with the advantage he took of a senior citizen in a retirement community.

Buyer Beware!!!! This company and their plumber, Walt, should be utterly ashamed of themselves. They robbed us blind yesterday which was two days after Christmas.

I'm disappointed in myself for not doing more research than I normally would, but when sewage water was seeping into our home via the toilets and bath tubs I found myself quite desperate to get the problem resolved. Good 'ole Walt took it upon himself to charge us $600 in labor alone for simply replacing a $20 backwater valve in our sewage line.

My husband and I were under the impression that our home warranty would reimburse us, but unfortunately were declined due to the outrageous sum we were charged. DO NOT use this company.

Shameful!!!! Complete rip off! They completely scammed my 75 year old mother. Came out and charged her almost $900 to repair her water heater.

Could have gotten a new one installed for quite a bit less than that. The guy was out there for hours banging away wasting time running up his rate.

This occurred several months ago. My mother tried to dispute the bill with her credit card company.

These pirates got their money. Avoid!!! I only signed up for this so I can blast this company.

I told them what had to be done but they were insistent that they came out to look at the problem. They then went to tell me a ridiculous amount of money he would not leave unless I paid him his fee for coming out and telling me exactly what I told him I needed done.

The jackass had the audacity to raise his voice at me in my own home. I had to bite my lip and resist the urge to push him out of my house.

Then he would not leave in front of my house with out calling his boss. Seriously WTF is wrong this a company that will not give a quote over the phone and make you pay a fee although I told him what needed to be done? I think the main point of this is I think i am the most pissed that he raised his voice at me in my own home and would not leave when requested.

I will not recommend this business to anyone. They quoted over $800 and another plumber came in and snaked my line for 50.

The owner is a tool who will not reason also. DO NOT waste your time or money with this company.

Horrible customer service. Extremely overpriced.

Very high cost ($80) to just come to your home for an estimate. They advertised in a church bulletin, too.

Shame on them for screwing people. I regret not having the time to shop around.

I got screwed! smiley plumbing Phoenix az.Ripped Off And Scammed My Mother of 86 years old for a toilet ... that cost $1159.00 and it only needed a chain replaced.

Walt took advantage of my Mother of 86 years. Smiley Plumbing has taken care of the plumbing at my house for several years now.

For $7.95/month, I belong to their Diamond Club which includes an annual whole-house inspection, 10% off all repairs, and extended warranties. They've repaired leaks, replaced under-sink supply lines, installed new heavy-duty clothes washer hoses, replaced anode rods in the water heater, installed a new garbage disposal, replaced the water control valve in a shower, changed several outside hose bibs, and installed a toilet.

They are meticulous and take great pride in their work; the quality is exceptional. Please do not use this company as they seem to thrive on taking advantage of senior citizens.

They charged my father-in-law $650 for a new garbage disposal. The old one was a 1/2 HP unit that had lasted him 13 years and Walt came in and sold him a 1 1/2 HP unit which seems to be unreasonable and overkill, but hey Walt wanted his money.

While he was doing the repair he told my father-in-law that the drain hose was not hanging properly and needed to be tied up as it was back flowing into the dishwasher and quoted him $250 dollars to fix that, after he was told no he took a zip tie out of his tool box and tied up the hose and said he fixed it for "free"! Amazing that a 25 cent zip tie can justify a $250 quote. Do not go with this company.

Sure, they fixed my toilets (though they had to come out two days afterward to re-fix) but they charged my at least seven times what I could have paid had I been more patient and shopped around. The owner will not reason with you and even threatened me with a lawsuit, so yeah, we won't be calling these people.

Funny thing is, when I wanted to speak to him, I was lied to and told he was on vacation, but got him on the phone later the same day. Word to the wise, avoid this company or you will pay dearly.

There are a number of Smiley Plumbing services located in the valley and I don't know which one actually answered my call but the service man was Walt. This plumbing service advertised in my church bulletin and then took advantage of me, a woman and a senior citizen.

I was charged an outrageous amount for replacing a lavatory faucet and related emergency shut-off valve. Since there was no break down in parts and labor I checked them out the next day at Home Depot and they were ridiculously low.

He later told my daughter that he charged $150 an hour for the two and half hours it took to install the parts but he actually only worked about one hour and 15 minutes! The bill was $824! beware! stay away from smiley plumbing. my 81 year old mother paid $1000.00 for the owner of this company to fix a clogged drain (ran the cable 2x) , patched a leak and installed a new garbage disposal on saturday afternoon.

he returned my phone call and stood his ground that it was a fair charge!! labor was $650.00.!!!!! he said it was a 5 hr charge which included 30 min. travel time.

$130 per hour! stay away from smiley plumbing. the only one smiling is the owner all the way to the bank! Well we're sorry that the other reviewers had such a bad experience.

We found that Walt Smiley, the owner and master plumber of the business was quite fair. First, we had a sewer line back up at 8:00 p.m.......sadly, the 24/7 promises given in ads in the yellow pages are all false......We tried several companies, including Smiley to come out that evening.

Marie said that they could respond at 8:00 a.m. the next morning, that Walt was already out on a job.

Next morning Walt showed up at 8:00 a.m. His vehicle looked nice & shiny....professional & clean.

He ran the snake through our line with a camera. Tree roots had taken up residence in our line and blocked everything.

He gave us quotes first for the work. The line was temporarily cleared and we scheduled an appointment to have it replaced.

Walt's words to us was that the front yard would look exactly or better than the way he found it. Days later we had a backhoe/trencher in our front yard and work commenced.

Do you all know that a sewer line is at least 8 feet underground? We didn't. We had piles of dirt everywhere and there was no way the yard would ever look the same.

Well after working for two days with an assistant, Walt had the line replaced AND the yard did look as good as when he started. My regret is I didn't take any pictures of the whole event.

It was amazing. Yes, Walt may have been high in price....don't know....all we know is that the work was done well and we're happy with his service.'''.Read less

Review and analyze now for company Goettl Air Conditioning and Plumbing - Phoenix and provide the analysis in the discussed format for the following reviews: '''Updated 09/07: I updated my review from 1 star to 3 stars due to the following: On 09/04/2024, 2 technicians came on after their 1st technician failed to see me. The 2 technicians were friendly and presented me with a flashlight and a stuffed animal (their mascot).

After 2 hours on my roof, they said they could not find any issue with my AC. I explained to them the 1st AC company findings, and the Goettl techs asked me to adjust my AC.

I turned it down 10 degrees on cool and then converted it to heat setting and increased it to 10 degrees as requested. They spent another hour on my roof and came down to reassure me there is no issue with my AC.

I asked them if there are any parts I should be concerned about the AC failing, and they emphasized there were still no issues. Since they spent 3 hours outside, I didn't argue about the $89 service fee.

The technician said he would update my profile that there were no issues found. On 09/05/2024, I contacted Goettl to confirm the technician did add notes to the AC indicating I completed the yearly maintenance and no issues were found.

I asked for them to email me the report which they did, but they could not enclose the photos the technicians took. I also indicated to the rep that an individual named Michael replied to my review, and I also wanted to get the quote of the circuit board to compare costs and see if it did need a replacement, if Goettl would have still been cheaper (which it should because the parts would have been covered).

The rep could not provide me the quote and said someone would call me back. At around 430PM, Goettle called me and left me a VM but I missed their call and reached back out within 20 minutes.

The next rep said that person already left for the day and would call me back on 09/06/2024. I never received the call back as indicated from the rep.

However, the VM did have a number, so I'll reach out again. I am still suspicious as to why 1 company said there was an issue, and another company said there were no issues.

I am hoping Goettl was thorough and would have been honest in providing a replacement and not blatantly overlook anything in order to not honor their parts warranty. At this time, I left my AC as-is, and will get a 3rd opinion in a few months from a different company.

Due to the text limit for reviews, I had to shorten my original 09.03 review. Summary: 3 stars because of lack of follow through on original appointment, and inability of customer service in reaching back out as promised.

However, the 2 technicians that did show up spent ample time when they visited, so I again, hope they were thorough and knowledgeable. I would still not recommend either AC company.

From 09/03/2024: I scheduled an appointment on 08.29.2024 for A/C check up. I used AZ Comfort Pros initially who confirmed there was an issue with my A/C.

The AZ Comfort individual indicated I should contact Goettl because the AC may be under warranty. I contact Goettl who couldn't give me my warranty information by phone, even though they installed this unit in 11/2021, and escalated me to Eli who emailed me the information same day.

I confirmed I did have warranty on the parts and called back again to schedule an appointment for 9.3.2024 with a service window of 9am-1pm. I called 4 times, and each rep said the tech would still see me but were delayed with a prior job.

It was now 530PM (4 hours after their window) and Goettl calls me to say the tech arrived at my home and realized he didn't have a tall enough ladder to get up to the AC and had to reschedule me. I'm flabbergasted, this company installed my AC originally and somehow didn't relay the height of the home to their own technician? I asked for a discount for wasting my entire day.

The best they could offer me was a discount on the parts but because the parts were under warranty, it would not reduce the cost. I asked for a discount on the labor and it was indicated this was unlikely, and no credit on the service call they had to reschedule either.

Seemed interested at first. They were the first to text me, as soon as I made the request.

Once I gave the information, nothing. I called them the next day.

But their response was "oh did you still need help?" Save yourself from being ripped off and find a better company. They are full of lies and shady practices and will sell you a lemon and never stand by their products.

This is our 2nd unit with them and we will NEVER make that mistake again. This current unit they put a hole in our roof during install!! They found a leak (while it was still under warranty) but they didn't tell us until 2 years later and they are now trying to charge us $2000 for a repair that should be have been totally covered, if they had any scruples.

Also don't expect any "priority" even if you buy the annual service plan!! What a rip off! STAY AWAY!!! This company is over priced and has terrible customer service. Appointments are not timely and communication is poor.

The quality of the equipment provided is substandard and many repair techs lack expertise. They upsell and always look for additional ways to extract more cash.

Avoid them. UPDATE: I provided our phone number after Goettl responded.

They called a few days later. We called back, waited on hold for 10 minutes, and were told they'd call us back.

This was on Wednesday. Today is Friday.

No call. The AC broke *again* this morning.

For over two years now, the brand-new, expensive AC units I purchased--after being assured by your salesperson that they were superior to Trane--have repeatedly broken down. Your technicians have been inconsistent, changing their explanations for the issues, and even admitted, "That part that broke is a known problem, so we replaced it with the good one." I am currently sitting in a 90-degree room because the same unit you "fixed" has broken again, this time due to another "known issue." It has been two days since your team came out, and I was told the part is "on order." However, no one has followed up with me except for the person who answered the phone at the call center.

Goettl needs to contact me immediately. The sales guys were fantastic in every way! But the service guys they sent out trespassed in my closet and stole a pair of diamond studs from my master bedroom.

They left their dirty hand scuff marks on my closet door (which is not near the bathroom) and on my jewelry display, so I knew it was them. This company is trash and should be sued!!! I advise you set up hidden cameras in advance if you still choose to hire them.

Their prices are outrageous and border on absurd. They quoted me over $1,000 to replace a heat pump fan motor.

I called one of their competitors who did the job for under $500. UPDATED BELOW.

We were blatantly ripped off. We purchased all-new AC for our 2-zone house.

They presented us with three options (3 stars being the most expensive, one star the cheapest). Being the type of person that doesn't usually go cheapest or more expensive, I chose the 2nd option for which the estimate signed literally says "Single Stage Goettl High Efficiency Condensing Unit" (literal copy and paste) twice on the estimate .

I even asked at the time of sale what the difference was between one and two stars and the gent serving us mentioned that we'd receive higher efficiency units. I was working during install and didn't think right away to check things further....but later on I noticed that the efficiency sticker on both AC units were as low as was possible (a decimal or two above the lowest point).

I asked about it and was told that 'the efficiency is the combination of the condenser and the furnace in the attic". I hired a different company to inspect the furnace for our pre-summer checkup and they confirmed that the furnace has the same efficiency rating as the AC unit.

They also informed me that this is normal and you'd never see units of different ratings in the same install. I called back to complain but am getting no responses anymore (they called back while I was working, I returned the call but got no answer, etc).

Essentially they charged me for mid-tier but installed low-tier and appear to not have any intention of making this right. DO NOT USE.

UPDATE: this review led to that automated reply you see in other replies as well. They called me once while I was working.

I called back 3x since but they have not reached out since. This follows previous LIES from them about what qualifies as high-efficiency and many, many ignored calls and text messages.

I'm considering legal action. If anyone knows a good lawyer please let me know.

I came home after being away for a month and went to reset the schedule on my two manual thermostats, since my wifi thermostat had been adjusted by me prior to my arrival. The problem was neither manual thermostat would start cooling.

I called to ask whether I should program as A/C or HP and was told I would have to have a tech come out. Then I had to spend a few minutes telling them who I was and my system, which seems a waste of time since I'm on a service package and charged monthly.

The tech was supposed to arrive between 5-7 in the evening, but never showed nor was there any contact by Goettl saying he wasn't coming. I finally programed the system and hit upon the correct configuration.

I'm debating dropping the service contract, they are supposed to come in October for system check for heating during the winter, but they cancelled the spring checkup for A/C and never rescheduled. I purchased the $299 Sadie Club year membership which is supposed to keep my Air Conditioning and Plumbing stay trouble free.

The technician arrived on time to target my plumbing. He did a great job analyzing the issues.

One of the issues was the replacement of the sacrificial anode in my hot water heater. This is basically a $50 part that had eroded over time.

His original quote was to replace it for $500! Later, he "found" a $50 coupon and only charged me $450. This is perhaps the worst value that I have experienced from a A/C - Plumbing Company.

Basically, I had a $50 part replaced for $750. To be fair, I did receive a free, corroded, non-functioning, commemorative Goettl flashlight as well.

I'll use them this year, then I'm out. Just when I thought I would never have to deal with this company ever again ...

Two years later after purchasing and installing a brand new AC unit, and countless problems I had with the new unit, I now just learned from the City of Phoenix that a final inspection was never done and IS REQUIRED. At least Goettl pulled the required permit but doesn't follow through the process with a final inspection with the City.

Goettl says they should have followed up with me about that. Would have been nice to know that two years ago.

At least Goettl is consistently horrible. lol Unethical.

They quoted me one highly inflated price and then offered to do the work for less outside of the company by paying the technician directly. When I declined, they still demanded I pay the $85 trip charge.

Afterwards, I contacted a competitor (a much smaller company) and they did the same work for 1/2 of their price. I would never trust these guys.

I purchased a new AC unit from this company less than 2 years ago right out the gate I had problems which they did make right where the installation fell through my hall closet and my bathroom and did not fix it until I complained now I have had to have them out multiple times no one has fixed the issue the unit is too young to be having all these problems I cannot seem to get any answers Dont call dont use. Call anyone else.

Literally anyone else. The techs reek of BO, they overcharge for the smallest thing.

When they casue your thermostat to shoot flames they wont even install a new one. And when they replace the part from the explosion they dont even come back to check if what they did actually fixed the problem...

I repeat DO NOT USE GOETTL. They probably cant even use a flashlight.

PS: looking at the other reviews seems like situations like these are par for the course for this company. I guess I shouldve read the reviews and found out upfront what a scam these guys are.

HORRIBLE CUSTOMER SERVICE! 3 months ago I purchased a whole new AC unit from GOETTL that cost over 16k! We didn't turn it on until 2 months later (June) & within the 1st month it's only been working the way it's suppose to work for 2 weeks! How is a brand new AC already broken? Called for the first tech to come out (riRead less

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