Find Nearby Plumbers In Phoenix, Arizona

Review and analyze now for company Big G Plumbing and provide the analysis in the discussed format for the following reviews: '''Unresponsive, slow to fix repairs, and reluctant to update on repairs needed. Customer service is not a priority.

They don't always fix it the first time. agree with all other reviews.

Horrible service. Greg, the owner does not call back.

Does not complete service and refuses to pick up calls. Any five stars on here are probably from the owner.

I strongly recommend NOT using this service. Additionally, doesn't seem to know a thing about plumbing.

Big G was cool! Came through on time gave me his opinion on how to proceed, it didnt feel like he was trying to rip me off and suggest services I didn't need and he made my experience seamless! I would use again and recommend as well! I have never felt more disrespect or contempt by both Phylisha (secretary) and Greg (owner). They both lack any social skills required to communicate with customers.

Their lack of customer service and timely responses is only exceeded by what I suspect is their lack of plumbing skills. They have elevated the art of scamming their customers and Old Republic to a new high.

I highly recommend you request an exclusion on your policy so you don't have to suffer the indignities they impart on their customers. I encourage you to read the negative Yelp and Google reviews associated with this company, it will only reinforce my opinion.

Col, USAF, Ret Do yourself a favor and if your home warranty company tries to assign this vendor to your plumbing call...CANCEL and request another company. Not only did it take them a week to respond to the initial issue, it took them 2 more weeks to come back to finish a super easy and routine job that I would have just done myself if I was not out of the county.

They tried to blame their terrible response times on the home warranty company ("Uhhhhh....They just approved the repair today!") but the home warranty company had been in contact with me when they actually approved the work so I knew they were total liars. When I called them out on the lie, they got super pissed off at me.

Slow, unprofessional, rude. And milked both me and the home warranty company for an easy job.

Avoid To the company: If you cannot handle home warranty work in a timely manner, do not accept home warranty work! If you have an emergency, call someone else. They don't even return phone calls in a timely manner.

They are also unprofessional - borderline snotty - on the phone. Run! There are plenty of other better choices out there.

Big G Plumbing was sent out because I was unable to turn the water off at my clothes washer. They were great, they called me and scheduled right away.

They were on time which is a plus! He had to cut into my drywall to fix the problem but it was a small repair and he cleaned it up when he was done. This place was amazing, I've worked with plumbing companies in the past and I've had some good experiences, no complaints but I never had my expectations blown away and that is exactly what they provided! This company is horrible, on service, costumer service and ordering parts and much more.

Never return calls to give order or works update. Unprofessional worker and employee.

This company are very good wasting home owner times, money and giving a great! amount of stress. They love to take for ever to order a part needed it and to come back to install it plus 95% they order the wrong part.

Please do some research before hire this horrible company: Big Great stress Wrongmbing LLC Services: Faucet installation,Read less

Review and analyze now for company Roto-Rooter Plumbing & Water Cleanup and provide the analysis in the discussed format for the following reviews: '''Our sump pump failed and while the problem was fixed, a disgusting mess was left behind. Be a bit careful with this company.

We had called them to replace a toilet valve. The guy came up and said I will charge you a 120 dollar "diagnostic" fee which was not disclosed.

When we raised issues, he made racist comments saying "you Arabs are always problematic" These comments are unacceptable even though I was not Arab so I sent the person promptly away. Do not deal with racist individuals $600 to unclog kitchen sink.

Free quote though. No thanks Roto............

I'll buy a drain snake and do myself I had my sewer line replaced on Thanksgiving morning and I'm not happy with the process that we went through. they destroyed my yard with the machine they used to dig up the sewer line.

I told them that it's unacceptable with the way they backfilled the hole...today is January 28 2024 and my yard still looks like they dropped a bomb on it..bad enough they charged me 15,000 dollars and I can't even have my yard back the way it was. well I guess I will probably spend a few more thousand dollars on having a landscaping company fix what rotor rooter did...if anyone wants to see my yard before you hire them your welcome to see it.

please do not use them I would rather hire a blind excavator operator with not arms to dig my yard... I recently discovered sewage backing up into my basement (YUCK!), and not sure how long it had been happening before we noticed the smell.

Needless to say, I called Roto-Rooter. They had someone snake the pipe, and immediately give us a quote to clean up the disaster it had caused.

They also inspected the rest of the line with a camera incase there was anything else going on. Their cleanup crew were the true superstars- full hazmat suits working until 7:30pm...

and Roto-Rooter is dealing directly with the insurance company- so hopefully that helps streamline the process! We did have their plumber quote a separate but related steam pipe leak- but I decided to go with my local/regular plumber for that- at 1/2 the price! Roto-Rooter is amazing for messy, emergency projects, but I'll always prefer my local plumber for non-urgent issues. I worked with this company twice.

The first time in 2022 and again in 2023 for a plumbing issue. In 2022 I did not have the funds to complete the job so I delayed until 2023 .

I called them back thinking I would get the same or similar pricing. They more than doubled the price and had a hole in my basement for several days because I refused to finish the job with them after having the sales person up charge me.

Don't do it. Not a trustworthy company in my opinion.

Thank you to Andy & Don. They really saved our lives.

They came out and did an amazing job with replacing busted pipes and making sure our home was running securely. Although the whole team that helped with cleaning and restoring was amazing.

I am totally grateful to the entire team. It's costly but, it's worth every penny to use them.

Thank you Roto Rooter. Hilariously overpriced I kicked them out in minutes of an estimate What a Joke Embarrassing Rip off Avoid them at all costs! My toilet was damaged by a tech who hid it then tried charging me for the damage they caused.

Beware their charges, estimates and the attempt to exceed the necessary services. I called the service for a regular clogged sink and toilet, and the technician claimed we needed to remove the toilet for $1,600.

We knew that was BS, so we told him to try snaking it. He kept resisting, saying that it wouldn't work.

We insisted, and of course, it worked. And then he upcharged us like crazy for just snaking the toilet, even though when booking the appointment, they told us the visit itself wouldn't cost anything.

It took the technician less than 5 mins to unclogg. I never write reviews like this but I was genuinely terrified from my experience with Roto so I am going to share.

My toilet was clogged at night and I only have one bathroom so I had to call a plumber quickly. I called Roto and kept asking for a ball park quote but they would not give it to me.

After two hours they sent a plumber to my apartment and HE QUOTED ME $500. Ridiculous.

I negotiated it down to 300 but he kept trying to add additional charges / services that I TOLD HIM I DID NOT WANT. He also made me sign the invoice paper BEFORE he filled out the form / added the price and charges.

SO SKETCHY. As a woman alone in my apartment, I was terrified.

He was able to unclog my toilet with a machine quickly, but then he spent 15 minutes "filling out the invoice papers." When I finally got the bill he tried to only give me $100 off (which would make the service $400). That was NOT what we agreed on.

Finally he put the correct amount. Then, I told him my credit card number and the app he was using would not take my credit card, so I had to go get him cash at an ATM.

DO NOT USE ROTO. They are insanely overpriced scammers and extremely creepy especially if you are a woman alone in your apartment.

I am actually crying. I feel the pricing to have someone come out here to basically do nothing but tell me i needed another service was insane.

I called to see if there was something they could do to offset the $650 bill for 30 mins and they gave me a $20 off coupon. Lesson learned, people do your research before calling them.

They "snaked" my main line, $350, then i asked for a camera, they couldn't get use it because i needed another service where i was quoted $1250, and still charged for for the camera which he coudlnt "see" which was another $300. I just called another place and they said that was insane and they would have charged, if anything $300 to snake and take a look.

AWFUL. I feel really duped and taken advantage of.

I am giving a one star Just for price. They charged 500 for just a simple bath tub clog in my drain.

Had I not been in a rush, could have hired someone else for much much cheaper I called to have a leaking faucet fixed in my bathtub. When the representative showed up he wanted to tear out the whole wall.

I told him I didn't understand why they would have to rip out the wall as the research I did online said it was most likely the cartridge in the faucet handle. I got a second opinion and the new plumber fixed it in 20 minutes.

It went from a wall rip out to just changing a simple cartridge saving me a lot of time and money. I don't know what that particular plumbers experience was but he was definitely over selling the job.

Astronomically over priced. DO NOT USE THEM.

you will be better off waiting for your local plumber or a master plumber. They are sloppy and leave you with a big mess and damaged property.

These plumbers would be considered novice or apprentice in any true plumber shop. USE SOMEONE ELSE!!!! The worst.

We had a clogged sewer line so I called what I expected to be a reputable business - Roto-Rooter, but nothing could have been further than the truth. Called Friday (3/17/23) and they sent someone out immediately.

Guy comes in and after doing zero investigative work of any pipes says "we are going to need the jet guy to come out". Turns out this guy had limited experience, was not a tech, and had no authority to make that decision - more to come here.

Jet guy shows up by himself at 8pm and works his butt off trying to fix the problem. This guy I have no issue with because he had zero support, and clearly limited experience with no formal training.

$1,800 (yes, you read this right) charge. Next day same problem, so nothing was fixed and I'm out $1,800, so I called again.

Saturday (3/18) morning jet guy shows up first thing and tries to remedy the situation. Then what seems to be a closer called "camera guy" shows up around 10a and runs the camera through the line.

Camera guy immediate disclaimer: "I'm in the excavation end of the business so I don't know (or clearly take any responsibility for) what has happened here." Remember: same company. Really zero issue with the line except for a "root" about 16' out that seems to be blocking the line.

Camera runs over 100' with very little issue with the exception of this 'root'. Now comes the up-sell.

"Well, there is clearly a root issue in your line and I think you need to have the chain service to clear the line." Our iron line is 30' until you hit clay - the clay was completely clear and, but for the "root" and some accumulated sludge in the iron pipe, the line was clear. "That will be $100 per foot or $3,000 to clear just the iron line", says the camera guy.

WTF? You charged me $1,800 for nothing at this point and now you distance your business (excavation) from the other (jet guy) even though you are the same company? Nice. Quality service.

But it gets better... "But what I recommend is to excavate the pipe because it's clearly at issue or put in an outside trap...that will run you anywhere between $12k and 15K." say the camera guy.

Ok, I'm done with these guys. I get the bid for the line (chain) clear, get a copy of the video, and schedule service for Monday (3/20).

I immediately reach out to friends and family for professional recommendations and ultimately cancel Roto-Rooter. Professional recommendation comes in and snakes the line (this is important because IT WAS NEVER DONE BEFORE BY ROTO-ROOTER).

Issue at about 16' was confirmed. New group runs a camera and determines that the issue is not a "root" but rather a the head of a toilet brush stuck in the line blocking solids.

This all takes about 30 mins. So let's recap: * Roto-Rooter sends un-qualified and un-prepared employee out to determine job characteristics that doesn't do any actual work - NOT EVEN TO SNAKE THE LINE - and calls jet guy * Jet guy works hard to no avail * Camera guy screws jet guy by saying "different departments" and tries to say "all is well - trust us - the company will do right by you" * Camera guy gives me crazy $$ bid for work that doesn't need to be done and talks to management to "get to the bottom of this" and says someone will be reaching out to discuss.

TO BE CLEAR: I waited 24 hours to Sunday (3/19) afternoon to see if anyone from Roto-Rooter would call...crickets...and as I'm writing this on Monday (3/20) night, still nothing. * Camera guy admits that the person sent out was a recovery guy (clean-up only), was not a "tech", and had no business making any determination on the problem.

* Further, camera guy's information shows that a "tech" did show up. I can tell you that this is complete BS and CYA at it's best because nobody else showed up and they know they f-ed up.

New group fixed the issue immediately and we are back in business. But for the hard work of the jet guy I would have given Roto-Rooter no stars.

Avoid at all costs. Unable to clean backed up sewer line.

Trued for 20 minutes and wanted to charge $300. Our septic pipe had backed up into our finished basement leaving about of a quarter inch of sludge approximately 16 sq ft area on the floor.

We called Roto-Rooter and they got there within an hour , fixed the clog and then recommended that they remove all the baseboards and replace all the sheet rock up 2 ft from the floor. I thought this was unnecessary as the sludge was only on a small part of the floor and was removed within a few hours.

In addition, they recommended their cameraman come in and take a look to see what other problems there may be in the sewage line. When their servicemen came several days later he looked into the pipe with the camera and said that the pipe was completely collapsed before it got into the septic tank.

He estimated that the cost would be approximately $9,000 to replace the septic line. I dug the septic line out myself and saw that there was no collapse anywhere in the line.

In fact, the whole pipe seem to be in perfect condition . I believe the problem was that the cameraman focused on a 45Read less

Review and analyze now for company Aqua Science and provide the analysis in the discussed format for the following reviews: '''Michael Alvarez arrived right on time and resolved my problem with the remote control for my misting system efficiently. Friendly and professional ! I definitely recommend this business.

Aqua Science has been servicing our RO system and home water softener system for years. On this particular visit, the technician offered to service our hot water heater.

He said it would give it "an extra year of life". Maybe he should've stayed in his own lane.

Unbeknownst to us he did not know what he was doing, created a leak that shorted out the hot water heater and destroyed it. In the process, it leaked all over our brand new sheetrock, paint and baseboards in the garage - damaging the area beyond repair.

Just our luck, the leak was slow enough not to notice and we headed out of town for the weekend only to come home to water pooled on the (also brand new) garage floor. That's not the worst part.

The worst part is when we called for service to the hot water heater, it would be another 24 to 48 hours for a repair/replacement. And no offer to pay for any of the damage.

We're still waiting for the callback on the repair. We called a real plumber and took care of the hot water heater.

I guess we are out of luck on any other damage. How much do you want to bet that the repair men work on commission? I heard this nice local company was acquired by a big company and it all went downhill from there .

We've used Aqua Science for the last 13 years in two different houses and have nothing but good things to say. They've maintained and replaced R/O systems several times.

Always done it quickly for a fair price. No complaints here.

We previously use Pentair/Aqua Science for our home water conditioning system and heard that they offer high power misters. We decided to use them for backyard high power misters and we were completely surprised by how amazing everything turned out.

We got a free estimate/design that was great and installation only took half a day, and was reasonably priced. This is a commercial grade high power misters which is the same as what you would see at resorts or coffee shops.

I highly recommend this company if you want high power misters for your backyard for a hot summer day! Although it took a few days to get back to me so we couldn't not use our water, they sent two techs the next day after speaking with me and they were what I was used to....thorough, attentive, explained what they were doing and took their time to do it well. They even brought over new filters and completely started over with the service.

Customer services goes a long way so one worker should not ruin a company reputation. I am happy that they got back to me and remedied the situation.

This is the type of service I have come to know with Aquascience. Thank you! Update: Kirk, a manager at AquaScience came out and helped us with this problem.

He was beyond nice and beyond helpful. That was an excellent customer service experience! ---------------------------------------- We have used Aqua Science (Pentair) in 2011 and again in 2022 to install a 1000 psi misting system.

Sales and installation experience was overall good. However, after sales support has been a problem.

We've been having a small issue with the system where water does not drain properly from the misting line and keeps plugging up one nozzle at the end of the line. I have replaced the same nozzle 5 times.

Aqua Science should have installed a drain valve at the end of the line. We called Aqua Science and spoke to Lisa R., a Customer Service Representative, she kept pushing their start up and shutdown service that we do not need.

Lisa was claiming that unless we use them to drain water from the system (something I'm perfectly capable of doing) in Fall and for opening the water spigot in Spring at the cost of $160 each time, Aqua Science will not provide the warranty. Lisa proceeded to insist that the AeroMist pump we have requires oil change (we had it for 10 months, used it about 30 hours) regardless of how many hours of runtime it had.

I have personally forwarded AeroMist pump manual and sent it to Lisa asking her to stop misinforming the customers. Per AeroMist, oil change is required once a year or every 500 run hours.

Lisa scheduled a service appointment to look into our issue, but scheduled it a month and a half from now. That is a half way through the season.

Apparently, you can't expect a timely warranty support from Aqua Science. Having such a poor after sales support, and this company holding their warranty as a carrot to make additional service sales, we will absolutely not use this company again.

As a mechanical engineer, I'm perfectly capable of performing basic system maintenance without being a constant source of revenue to Aqua Science. i had aqua science for 18 years.things have changed.a young man david came to set up our misters for the summer.

he flipped the swithes it worked. however not with the remote.they said the new remotes were about $400.

,i said my remote had been working.the young man said walk around the house and turn it it on.i am 87 years old difficult to walk. i said it has always been working,sorry .

i called pacific mist galen was able to come out .it is turned off , turned off to the remote,flipped the switch ,great mister are working .solution. have people that know what they are doing.

save money and time, Very happy with our misting system & continued servicing to keep it working perfectly! I got a call from Pentair (formerly known as Aqua Science). to schedule filter change on my 4/stage RO unit for 139.95 including membrane filter since I had my unit almost 6 years.

I accepted their service. Tech was on time he changed 3 of my filter he exam membrane filter he said no change needed.

i Asked to test filtered water with dts meter it was 92 Ppm. He said just flush the water twice it will drop below 10.

After a few days we tested RO water and reading was 25 Ppm. I called back asked them to replace the membrane now they are charging me $99 Just for membrane filter.

I said I have membrane filter just send tech to change I have not received any phone call. Buyers be aware of their not trust worthy of business conduct.

Do not let the technician leave unless the water reading in DTS meter is below 10 ppm. This is by far the worst service company I have ever dealt with! We were supposed to have regular bi-annual service on our RO system but when they call to schedule it, confirm the appointment by email, they don't show up.

I can live with a 4 hour window, take a half day off to wait for them, but when it turns into 5 or 6 hours I'm not happy. Then when I call to ask when they'll be here, twice now they say the appointment was cancelled or it was a scheduling snafu.

You just sent me an email confirmation yesterday!!! When this was Aqua Science I had issues too but really hoped, now that they're Pentair, things would improve. I know Pentair to be an excellent company but strongly recommend you not use this location of Aqua Science/Pentair for anything.

I'm the dummy for having given them so many chances. Had Aqua Science install a brand new water softener on 11/15/19.

On 01/13/22 noticed a leak in one of the pipes on top. Technician came out and said he could fix it, but it would probably only last a year.

Cost to replace the 3 pipe unit was $559.00! Needless to say I was not happy. The technician was able to get $100.

00 off. I will NEVER use aqua science/pentair water solution EVER again and will share my experience with neighbors and friends.

The only reason I'm not leaving a 1 for them, is the Tech, Ryan was a good guy. James B.

Speed I recently have my water softener replaced. The technician from Aqua Science was prompt, courteous and efficient Overall it was a great experience and great value.

I bought a reverse osmosis system less than a year ago. The water was already tasting funny about 10 months in.

We called for service and they set up a day for service and a time window. We waited all day and then at just before 5 they called and stated they could not make it and rescheduled for a day later.

The technician showed up, went to replace the filters and then stated he didn't have the correct filters. We wasted two days, don't have good tasting water, and to boot.

I received a bill for $278 for service. Well can't say I recommend this company, I'd use one of the other companies that pop up when this company is yelped.

By reading the comments this is SOP. Aqua Science purchased Pentair in Tucson where I bought my filtration system.

I called to see if they would honor the warranty I have. Not only did they say no but they told me they didn't even offer maintenance services.

When I asked what should I do, they told me to "call somebody else". That would be my advice to you.

I did contact Pentair and they sent me all the information I need to keep my system working well. We contracted with this company for our new pools solar/roof heating system.

The workers were nice and cleaned up after themselves. The problem is with the sightlines on the unit itself.

We have a flat patio cover with a pony wall looking top (sorry don't know correct term). We asked if the racks could be placed on the patio roof and hidden by that pony wall or skirt, which we were told would work.

That is NOT the case. I would've rather had it on the roof which aesthetically would've looked nicer and not paid the extra $$$ for what I did end up getting.

I have not gotten anyone out after the fact even though I've asked. Spent more than 7 weeks of waiting and spent more than $7K on a new pool heater, gas operated.

Today, tech came out and went over operating instructions, collected the other half of the $7K, and went on his way. Came inside, as the heater seemed to be operating.

However, every 4 minutes it shuts itself off, and the warning light comes on. Reset, and the same thing happens.

Then call, hours after tech leaves, they want you to call the 1-800 service repair number. That is BS! These people need to ensure equipment operates and take responsibility, particularly, when they got your monies Pentair's contract repair firm, Work Hard Pools, was responsive, came next day, efficient and effectively communicated and repaired the issues on our pool pump! Zero concern for customer service.

Attempted to double charge me for annual fee & refuses to return my calls. We did not have any work done by them the estimate process was so bad we called it off.

Items we requested to be included were not in fact in the estimate. Work to be done was not in the estimate.

It took several emails to and from the Regional Sales Manager to finally uncover enough "omissions" for us to call it off. I still do not know if we even uncovered all of the "omissions" or not.

We have been customers of PureTech/Aqua Science/Pentair for the better part of the last 18 years. They installed the water treatment system in our new home in 2003.

We briefly left the state in 2017. Last year I contacted them to see if they serviced units that they didn't install.

They do. Today we had a fine young man Kylan Asher service our system.

He was early, pleasant, personable, and knowledgeable. They have a winner with him.

Right after he left, I texted our daughter to reccomend Pentair, as she is looking to put in a treatment system. Some long time companies don't get better with time, Pentair gets better.

See you next year. Thank you Kylan! I will never use this Aqua Science/Pentair Water Solutions again in the future.

Two weeks ago we had them come out and change the filters in or reverse osmosis system. Shortly after the technician left, we discovered that the tubes were leaking.

We called them right away and they said that they would call as back to have the repair the leaks, but they never called back. I finally fixed the leak myself.

Today I called because the hot water heater that they installed was leaking. They broke the pan under the water hears, so the water was soaking in the drywall.

The person that I spoke with refused to tell me how the warranty process worked. They wanted to charge $75 to have their technician come up and diagnose.

Easy to see that the tank was rusted out, and needed to be replaced. The earliest that they could schedule an appointment was a week out.

I had to turn off and drain the water heater to keep the water from doing more damage and could not wait a week without hot water. I found a plumber who was able to do the warranty work tomorrow.

I will never use this business again, their service has really declined over the last 10 years.'''.Read less