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Review and analyze now for company Collins Comfort Masters and provide the analysis in the discussed format for the following reviews: '''I am extremely appreciative of the service I received from Collins. Background: I installed a brand new heat pump + air handler split system in July 2022 where Kara was a pleasure to work with in ensuring all of my paper work was completed properly, for tax credit purposes, installation date/time would be met, and the overall project management was completed without a hitch.

Fast forward to May 2024: I had an issue with the heat pump unit, unrelated to the install, where the dispatchers and technicians did an incredible job getting out to my home late at night when I called at 8PM on a Tuesday night. The technician, Alex, did a great job dissecting the problem, as he was working on it until 10:30PM at night, but unfortunately didn't have a certain board on hand where they had to return.

The very next day, dispatchers were able to get the part and send Carlos out to remedy the situation. Carlos was great as well with his professionalism and friendliness.

The service was all covered under the installation warranty - as it's extremely important when purchasing a new HVAC system for home owners to consider the longevity of an installer and their service promptness on the back-end (which Collins EXCELLED at). I'll HIGHLY recommend Collins far and wide! Everyone from the sales person to installers, dispatchers, and technicians have all been professional, prompt, reliable, and empathetic to our HVAC needs.

Great job everyone We have had a maintenance plan with them because we bought a home that had a new unit installed with them already and continued service. It's been a NIGHTMARE ever since.

We have had SEVERE issues with our unit and the woman in dispatch is rude, yells and hangs up on you. She thinks she can treat anyone the way she wants.

But I'll tell everyone about her. I wouldn't recommend them to anyone because of her mouth and the janky service the provide.

We have a split unit and the pump failed causing flooding in our home. No one knows why and yet they keep saying they fixed it and it keeps happening.

This is the 3RD TIME it has happened from their unit and they take ZERO responsibility for it occurring. Its FAULTY.

FIX IT. Send a tech that knows how to solve the problem!!!! And hire someone who has compassion for others to do your dispatching.

She's a disgrace to your company. What a waste of my time.

I passed by the rep at Costco and told them I was interested in a water softner, but I needed a plumber at my house due to the complexity of the install. They said no problem and arranged for an in home consultation and estimate.

But, they sent a salesman. He didn't know anything about plumbing and was only interested in selling me a whole home water softner system.

We've been paying every month for YEARS for their No Worry Guarantee coverage which promises "Service in minutes, not days". Today our air conditioning has failed.

No worries because we have the coverage. Called to get service but no - can't come until next Tuesday - 3 days from now! See the screenshot direct from their website.

Our mini-split was installed the very next day and it works wonderfully! Jared, the installer, and his partner were fantastic--knowledgeable, patient, and they even solved a glitch with our SRP post. We received excellent service, and I absolutely love the mini-split--it's perfect! I called today at 10:28AM because my AC went out.

It's the middle of the summer in Phoenix! They came out at 12:16PM!! AC tech, David Henry, did a great job of assessing, pin pointing the problem and fixing it in no time. David was not only personable but also very professional.

This was "A" class service. No joke and I appreciate it because I was in dire straits.

This is customer service at its best. The price was no different than any other AC company but you feel like a King or Queen because of their quality customer service and laser focused technician.

It has been the best experience I've ever had in the valley. After a pleasurable experience with our sales rep (Hoss), Collins has left us out to dry with thier follow up service.

They have canceled 2 appointments on me for service. Thier follow up service is absolutely terrible and unacceptable.

They have also cost me time off work to be available only for them to cancel on me 2X. I can not recommend this company to anybody.

DO NOT BUY from Collins as they will abandon you after the sale. Absolutely blown away with Collins' quick response and technical expertise.

I accidentally caused a fuse to blow in my unit and was without air conditioning. I called 2 other companies before I called Collins and was immediately impressed.

2 minutes after hanging up, William from Collins called to say he was on the way. He arrived 30 minutes later and went to work.

He quickly found the issue and replaced the fuse. He also installed a new smart thermostat.

I'm so impressed with how helpful William was, I signed up for their service program. What a fiasco.

Had an AC unit installed June 2023. Then had annual service June 2024.

July no cool air on Friday. Called at 4pm, got a 9pm appt.

Called at 9pm was told tech is busy but we're next. 9:30pm told he's still there with customer.

10pm same. 11pm they then said appt was scheduled for Monday.

GRACE lied to us. So much for paying for preferred customer service.

Being lied to all night that tech was coming and then told it will be for Monday. Very bad Our water heater was still under warranty but Collins charged us $1800 for the replacement.

I called customer service to leave a message with the manager and they never called us back. My husband was eager to just pay and get it going but how in the world is a warranty covered water heater can still cost your customer $1800? It was installed by a Collins tech who no longer works for the company.

They did not recommend certain items that could have helped. The tech that installed our new one was efficient, just reviewing this warranty process and lack of loop closure with a customer.

We have had Collins come to service out AC units for a few years now, but this year we had the worse experience and will never use them again. When they came out, all units were functioning with no issues.

All units are 5 years old or less. Now we have to replace our mini split because they broke it and have failed to fix it properly.

They have been to our property 4x (including original service call). When the tech was servicing the mini split, he placed a tool into the unit and broke the fan wheel.

After the service was completed, the unit was shaking/vibrating and making a lot of noise. They came back, confirmed the issue and the part was ordered.

The part was replaced and the shaking and noise continued. The last time they were here, they sent a supervisor/manager.

The unit still vibrated and we were told that it was normal and the vibration would not damage the unit. They had drilled holes (4 holes.

3 on left and 1 on right) in the unit and there was a screw in one of the holes that was not attached to anything. They had also put a piece of foam between the unit and the wall to pad it.

After giving them ample chances to fix, I contacted another company for a second opinion. As we suspected, the unit was unbalanced and was no longer securely anchored to the wall.

It could not be determined if there was any internal damage, but there was more substantial vibration on the left (internally) like there was something else broken internally. The tech that gave us the second opinion was able to secure it to the wall and balance the unit.

Unfortunately, it appears that something else in the unit is broken/unbalanced and the vibration continued. I have called Collins and asked to speak to a manager about this issue at least 2 times now.

They are never available and I have been told that they will call me back. I have not heard back from them.

It is disappointing to say the least. I will be contacting the BBB and Costco (since Costco works closely with them and may want to reconsider) to give my feedback.

We are out the $ we paid Collins for the "service" and now I am having another company replace our mini split before any further damage is done to our wall. I noticed lots of recent negative reviews for Collins.

Something has changed there. Stay away from this business.

This review is re. my sales experience with Tanner W.

As a middle aged woman having to deal with a costly HVAC replacement while my husband was away on business, it felt as if he was ill informed and basically told me everything I wanted to hear. Women & senior's beware.

As previously stated during a call into your office, my initial consultation with Tanner was met with deception and/or misinformation. 1.

After receiving estimates from other contractors, they assured me that my existing unit was 5 tons, however, Tanner told me that I had a 4 ton unit and provided a quote for the wrong tonnage. I was so confused by the different estimates that I personally called Carrier myself to request accurate tonnage, which was in fact, 5 tons.

If I had not been proactive, I would have relied on Tanners initial estimate and would've been stuck with a much smaller unit. 2.

Also, Tanner did not provide me with other AC model options, after expressing concerns about the negative reviews on the model he sold me. 3.

I also ask Tanner about the expected sound levels for the unit and he replied, low to mid 60's. However, I googled Lennox's website, which states that the sound levels were as low as 73 dBs.

4. Tanner also lied to me about whether I qualified for the APS $200 rebate.

While I was signing the contracts, he said that the rebates were only for SRP customers. However, after signing my husband checked Lennox's/APS websites for qualifying rebates, to see that APS does offer rebates in my area.

I mentioned this to Tanner via text and he said that I didn't qualify and that my APS rebate was already applied towards my discount. I stated that the discounts that were offered me were to match the competitors offer and was separate from the utility company rebate offer.

5. While signing the contract, I asked Tanner to fill in all of the blank sections prior to me adding my name, as stated in the contract.

I asked him to send the documents so that I could share them with my husband that evening, because he was away on business. I waited days for Tanner to send the paperwork, having to inquire multiple times.

I've expressed my concerns verbally with Melinda on 5/31/24, which she assured me that management would be reaching out. However, no one within management, has addressed my concerns over the dishonest and misleading sales practices.

Lastly, I am still awaiting the $200 dollar check that was promised me for the APS discount debacle. Unfortunately, this isn't even the half my experience thus far, however, I'm waiting until management reaches out regarding the loud condenser, with rattling, flimsy metal unit panels, along with the vibration issue caused during installation, that can be heard within my interior wall of the disconnect panel.

The only reason I stuck with these guys was because of our faith in the Costco brand and CCM's Pearl certificate guarantee. I will continue to update this post until the issue is resolved.

Collins Comfort Masters, a Costco approved vendor in Phoenix, Arizona area replaced 2 ACs and a water heater this year in my house. Monty Dyke was our contact.

The work happened at the earliest, was on time, and the crew was knowledgeable and cleaned up very well after they were done. I recommend Collins Comfort Masters for your needs and contact Monty Dyke as he is a great person to work with.

Jacob Lott & Garrett Hunter did a very thorough job in removal of my old AC/Heater unit and installation of a brand new unit. They were polite, willing to answer all my questions, was thorough in their explanation so I understood what was happening every step of the way.

The team was organized, did an excellent job, provided a spotless job in cleaning up when complete. The transparency in our conversations gave me a sense of trust.

The job was completed in a professional manner; the respectful manner in which they worked was of great value to me. The service was timely, arriving when promised and finished at the estimated time.

Very good job! A company with high ethics. A walk through before and after let me know I was in good hands! A Costco approved vendor has been one of my worst experiences of all time.

Very high price for a water softener , but thought I was buying top of the line product. Service technician, (Johnathan) went into his sale pitch and convinced me I need to spend an additional $5000+ on top of the $6500+ I paid for system, if I wanted it to last any length of time.

AND I should also purchase a $320/ year service contract. I would NOT recommend Collins Comfort Masters.

they owe me a partial refund and it's been over a month. keep getting the run around.

would reccomend choosing another hvac conpany. I contacted Collins Comfort to clean my ducts.

My neighbor had used them and was pleased with the technician so I felt they would do a good job. When a Dirty Duck cleaning truck pulled up I was a little leery since I had contacted Collins Comfort.

The two technicians proceeded to clean the ducts over a 4-hr period. When I had my AC technician come out to do our 6-month maintenance a week later, he said we needed our ducts cleaned.

He showed me a video and sure enough the ones on one side of the house were clean, but the ones on the other side were still dirty and failed inspection. I did contact Collins Comfort and told them I had a video to show them, but I was never contacted.

We had a lot of problems with Collins so be careful and don't believe everything they say We have used Jed at Pima HVAC for years but could not reach him and called Collins as they were a Costco affiliate or member. Part1 - When our heating went out on 12/8/23, tech came in and spent some time and said the capacitor needed to be changed.

He said there was some other issues but left with it working. So, we paid the $211 for the capacitor, which we did not need as we found out.

Part 2 - On 12/17/22, one week later, heating went out again. Second tech came out, turn on heat, nothing, but soon it started working.

He said we had a dirty coil and wanted $468 bucks. Call the main office, which took forever, and complained.

Part 3 - Heater went out again and on 12/22/22 the head supervisor came out with another tech. After considerable time, they bypassed the Defrost Control Board which was BAD, and got it going.

The chances of using a Defrost Control Board in Az, is very low, so we did not replace it as he wanted to do. BUT, there were many other problems he said, and wanted to give us a credit on the cleaning the coil which means we did not need the capacitor so we're out $211.

Total quote cost for all repairs was $1014 which we did not do. Called Jed and for $50 he came out and did a thorough review and said everything was fine, the coil was a bit dirty but did not need to be cleaned and agreed that we did not need the Defrost Control Board.

(NOTE: They have a terrible communication problem with long waits, then dropped calls and numerous redials until I talked with someone. Also, try to find an email to communicate with them and it doesn't exist.

What company does not have an email??? and avoid the "Comfort Care Maintenance Contract.) On a positive note, they were very cordial. I was disappointed with the AC inspection I received from Collins Comfort Masters (CCM) after I suffered a complete AC failure.

I do appreciate that they were able to come to my home on such short notice. However, the technician quoted me a very expensive repair and encouraged me to finance the job.

I personally felt uncomfortable with how the technician was approaching my repair job. It felt like he was selling a to aggressively and I decided to get a second opinion.

This second opinion contradicted what CCM and quoted me a different and much less expensive repair. I believe my decision to get a second opinion and work with a different company saved my many thousands of dollars.

I do not believe that CCM is a bad company. I am sure this is a company full of people trying their best.

However, I would strongly recommend getting a second opinion in addition to whatever CCM recommends. I would also caution potential customers that their sales tactics could feel manipulative.

a year ago We've used Collins for both AC and a water heater replacement. We had a HVAC 1 year maintenance contract.

Their AC techs are, first of all, salespeople and being "techs" is their secondary function. Long story short: We were told that we either needed a new AC or a new compressor.

Called two other companies out for estimates and both said that nothing was wrong with our unit. It's still running fine.

I have other examples of the techs trying to sell unneeded parts but won't get into them here. We had a water heater installed.

The first one that the tech brought in was too large to fit in the space. The second one was installed without the new "drip pan" that goes under the water heater.

We finally received a bill about 3 months after the installation that stated we were past due. I'm still waiting for an itemized invoice and a receipt.

Needless to say, we are done with Collins. Lots of good reviews here but BEWARE To say that our experience with Collins Comfort has been COMPLETELY frustrating and time consuming is an understatement! We bought two new A/C units in the spring (April 2023).

Within days, one of the units began malfunctioning and wouldn't blow any cool air. We called Collins and they sent a technician to service the new unit.

After leaving our home at close to 9 pm, the tech admitted he had "no idea" what was wrong with the unit. He recommended that we "wait it out" to see if the system would start working.

By the time we woke up the next morning, the unit had stopped working again. We scheduled another appointment and another tech came out to "fix" the unit, but we only had cool air for one day.

This went on for several weeks throughout April, May, and June before we were told that a panel in the A/C unit was malfunctioning and that it was a manufacturing issue. After paying tens of thousands of dollars, only one of the 2 systems we purchased just months before worked! We were left to wait for this panel to be delivered.

At this point, it was late June and we were in the thick of the summer heat. Even with our blinds and curtains closed throughout the day and with the fans on, the indoor temperature in the first floor of our home peaked at 88 degrees with noticeable humidity.

It was unbearable at times. All the while, I initiated calls with Collins.

During my calls, I asked to speak with a manager so that I could get the most up to date information. Each time, I was told that a manager wasn't presently available and that a manager would later return my call.

To date, no one has contacted me. Instead, a technician showed up out of the blue at our home in August.

We were out of town and unavailable. Later that day, I began receiving emails and text messages that we missed a service visit! I guess the new panel we were all waiting on had finally arrived.

Upon our return from vacation, we called Collins to schedule a proper appointment. It is now August 16, 2023 and the tech arrived to install this new panel.

We know that things sometimes happen in service. We're not unreasonable.

However, to date no one has contacted us to compensate us for our time or our experience. In fact, the dispatchers have been curt and quite rude!! The poor communication and lack of empathy during this process has really been unbelievable! Costco - If you read this, please find a different company to sell your Lennox A/C units.

Collins Comfort has some customer service issues they need to work through. Costco can do better.

Collins Comfort - I purchased 2 A/C units from Collins Comfort a decade ago. It was a great experience, and I was very pleased with your service, professionalism and price.

Recently, Collins lack of service has become a serious problem for me. Here is the primary issue.

I called your customer service department 4 times over a week and asked to speak to a manager about an issue. Each time I was promised someone would call me back, but I never received a return call.

It was only after someone forwarded my note to senior management that a supervisor returned my call. That is unacceptable.

We have a 12-year-old and a 9 year old AC system purchased from Costco. Below is the story of how Collins poorly serviced both systems.

12-year-old system - A few months ago, while servicing our 12-year-old unit Collins told us that we needed to either get a new compressor or purchase a new Air Conditioning unit as the amperage on the system at startup was above the manufacturer specifications and the unit may go bad this summer. We hired another company to give us a 2nd opinion and perform diagnostics on the system.

The other company told that our system was within limits, but that the amperage on the system was above the manufacturer specifications (similar to the what the tech from the other company said). However, rather than sell us on a new system, the other company suggested that we put in a high voltage start component to take care of the issue.

That has taken care of the issue. 9-year-old system - Water was leaking from the primary drain pan to the emergency pan.

Collins quoted me $2175 to replace the primary pan under warranty. I understand the 10-year warranty is parts only, but $2175 seems for labor seems excessive.

I brought in a different company for a 2nd opinion. This company correctly diagnosed that the primary drain pan was NOT leaking.

At this point I called and tried to talk with a Collins manager. Over the course of a week, I left 4 messages, without anyone returning my call.

Eventually my message was forwarded to a senior manager and Collins agreed to send out a Senior Technician. The Collins Senior tech was fantastic and told us the initial Collins tech had incorrectly diagnosed our issues, the primary drain pan was NOT leaking, and our AC only need some fairly simple repairs.

Until Collins fixes their customer service issues, I would recommend finding a different AC company. Was given a seriously convincing sales presentation by a very nice guy just shy of two years ago and ended up replacing our water softener which was from Home Depot originally and had run great for nearly ten years.

(but like all appliances these days ran its course). So, after his presentation, we replaced the softener through Collins here in Phoenix with a very expensive water softener that came to 3800 plus tax.

About 6 to 8 months later it leaked a bunch and had to be repaired by Collins. We were told the softener would need yearly inspections and so when the light started blinking "service required" we called Collins (All About Water) for service.

We were told 115.00 service charge over the phone, but didn't mention that there would be an extra Big charge of 200.83 on top of the 115.00. including the cost of a cleaner we are told we need to add once a month now .....not something mentioned in original sales presentation btw.

The previous couple of techs (both during the leak repair and today's service call) .... wanted to "test our water" at our kitchen sink.

I knew that this was to sell us an RO system. I Didn't allow that for two reasons 1.

We just rescued a wonderful, large mixed breed and still getting her used to men and 2. We Have An RO System which works beautifully! Seems like we shouldn't have invested such huge money in a water softener which is showing us to be a money pit? Can't tell ANY Difference between the Home Depot water softener and the soft water we enjoyed for many years and with this new, overly expensive Collins Water Softener.

They installed a new HVAC and duct work system in my home back in the summer of 2018. At the time, two of my bedrooms were being used for storage so I didn't notice the airflow issues in the rooms.

I had two roommates move into the bedrooms in 2020 and they couldn't even sleep at night because of how hot it was. I had another company take a look in the attic and they informed me that there were major issues with the way the duct work was installed.

I did my own research and found clear examples online of how NOT to install it, and lo and behold, that is exactly how mine looks. I had Collins technicians come out multiple times and informed them that my duct work needs to be fixed and/or replaced and of course not a single technician listened to me.

They adjusted/increased the vent flow but it was still insufferable in the bedrooms because the duct work is crimped, cramped, and sharply bent around the wooden beams in my attic! The issue is clearly in the duct work, and it is so incredibly frustrating to see each technician go up into the attic and tell me that there's nothing wrong with it. I paid $89 to have them come out to my home again in october, and again, was told that there's nothing wrong with the duct work.

Then what is the problem?? Why is my house incredibly unbalanced and uncomfortable?? Why am I waking up sweaty when my AC is set to 75?? I'm so frustrated and so sick of being patronized and not listened to by this company. When I expressed these frustrations to them, they sent out a supervisor/lead technician and he was so unprofessional, asking me if he can take home a few magazines he found in the attic instead of doing his job.

At this point, I will probably have to hire another company to redo the duct work. I haven't even called them to come out again this summer because I refuse to pay nearly $100 to be told nothing is wrong with my system.

I've attached photos of my duct work to this review so you can see how screwed up it is. It doesn't take an expert to look at these photos and see that there are clear issues here, especially when it's paired with the experiences that me and my two roommates have had.

(I had new insulation done after those photos were taken) AVOID THIS COMPANY AT ALL COSTS FOR YOUR HVAC NEEDS!! Don't use them. I was sold an item I was told I had to have called an "Air Buster", quoted for $500.00, the total cost $2327.

This item removes dust and pollins. After further investigation, I confirmed I never needed this unit.

They will not provide you a bid in writing, at the time of services. They provide only a summary of items needed, which reflects no costs reflected for each charge noted.

I am a senior citizen with limited income. I was lied too, conned, not provided proper disclosure.

PConnor Chris G and Carlos installed a new HVAC in my home. They were very courteous an professional.

They covered everything with plastic to keep it clean and put tarps sown on the floors. When they were done, they vacuumed everything and washed all fingerprints from surfaces.

They were great ambassadors of your company. .

We had a bad experience and will not be using them again. Originally used them to install ac system that costs over $40k.

After calling and giving our feedback, they said a manager would call and nobody called after a week. - Felt the technician was shady and unprofessional the whole time.

- He was always trying to sell us a new system when we already talked to Collin's Sales Consultant who told us that our system was under warranty and that he didn't have a comparable unit in inventory. In addition, the technician tried to sell us a system that was lower quality than the one we already have.

I know he is not based on commission, so I find it weird. -The technician didn't ask if he could wear shoes in our home or put on booties on.

- Unreliable scheduling: He ruined our system (that was working properly before he arrived) from the first visit and had to come back to visit fix the issue, however, scheduling service messed up and we waited for the technician to arrive and never arrived, we had to reschedule to another time and resulted in losing 12 days to fix. - Based on a 2nd opinion, the issue was an error code, which required a system reset, but he climbed up our attic to do all sorts of unnecessary things.

I felt like he was just messing up our house for no reason. - He didn't have his own ladder and had to use ours and when he climbed up our attic, he ripped the ceiling.

I accepted their pricing for a gas line. Three weeks later, on the eve of performing the job, the price doubled from $1,950 to $3,950! I explained they did not assist with the permit, which I did alone, and paid.

They did not call 811 "call before you dig". When I asked for a reason for the price doubling - it was a computer error.

I told them I did not approve of their bait and switch pricing and the job was cancelled. I hired Collins Custom Comfort (CCC) to perform their annual "Customer Care Plan"inspections on my (2) 3 year-old A/C and HVAC systems.

When the (2) techs arrived to perform the pre-summer inspection, I was told that one of the two capacitors on my A/C units was not working properly and needed to be replaced - at a substantial additional cost. Since both capacitors had been replaced under warranty less than 12 months ago, I questioned the diagnosis.

Since the capacitors were still under a service warranty, I called the company that had replaced them. That company checked both capacitors - in my presence - and showed me that both were working at optimal performance and didn't need replaced.

I was upset that the techs from CCC lied to me and tried to up-charge for additional work that was not needed. Scheduled for an appointment on Tuesday 10-12 time frame for A/C maintenance.

I get a text they have an emergency please call and reschedule. I called and reschedule due to another customer needing A/C repair, no problem I understand.

Move to 2-4 pm same day. No call no show at 4.

So I send a message, CCM calls back it's now after 4pm, " Oh I'm sorry we have no one available now we need to reschedule ". I talked to this scheduler who says " oh we have this Friday 8am", I said perfect I will take it! Today is now Friday nearly 8:30 no call no show.

I contact CCM, Domica says "oh I'm sorry they told you 8am, we never do that who did you speak to ", and anyway we never start at 8am, the tech is starting late today, and you are the second client and the window is this morning between 8-12! (However she just said they don't start at 8 .) I expressed I was home ALL day Tuesday and now I have to wait again all morning. This is my 3rd reschedule.

I am so disappointed after today I will not do business again with this company. Since I "pre-paid " I have to do this today.

Oh and no you can't speak to management " their in a meeting " and cannot be disturbed. Someone will call you back later.

I booked my appointment online originally as per the business request. I have been accommodating as per the business request.

10:26am Was advised via text I was next in line. 12:13pm-Just now notified Tech is on they way still 40 more minutes.

11am Had a conversation with management as they never reached out to me spoke with Brian, who apologized for the poor communication, they have had some issues. He did offer to "comp" my membership however I denied and will go elsewhere for future maintenance and repairs.

Brian appreciated my honesty. 1:30pm Tech Zachary was here.

Washed and cleaned the unit said it wasn't bad except we have a "growth " of some sort on the wires. Potentially could turn into mold but at this time was okay but don't let it go untreated.

Zachary was professional and cordial. I hope Costco is aware of this company issues.

Heed the warning of all the other 1-star reviews and DO NOT do business with this company. They aggressively over charge for their labor services and purposefully under-document their invoices using vague and meaningless job descriptions to avoid accountability.

As an example, "Replace Water Service-Level 2" for them translates to digging a trench of 50 linear feet, placing a plastic tube in it, connecting the ends and refilling the dirt. Available for the price of $8,000.

Collins has been servicing our AC for 6 years. Well, the ac died the day my aunt who owned the house before me passed away.

I was a mess and wasn't sure what to do with a broken ac and a broken heart. They came out and the technician had to give me the bad news, I needed a new ac.

In the most confusing and roughest moment of my life, the technician took time to make sure I understood all my options, helped me out with expertise and most importantly showed compassion. The company went above and beyond ac replacement.

Their customer service was excellent, the work is excellent and i am impressed. Husband scheduled appointment for AC service online Saturday for a Monday morning appointment.

On Sunday received a call Sunday afternoon advising that they needed to reschedule for Wednesday. Wednesday came & went with no one coming service the AC & no phone call...

Not good... Don't walk away from these guys, run! They have the view that if they lose a customer or two they can get a new one.

No need to detail. They are unprofessional and rude, if they call you back! New install 6 years ago, after 2-3 years called them to check it out make sure everything is good, tech charged for 2.5 pounds of Freon, said the install didn't tighten the valves enough, changed arm and a leg for Freon anyway.

1 year ago days after warranty ran out, capacitor went out and now a year later sitting here on a hot June 27th with unit out again. Lennox is now junk and don't appreciate the way Collins treats you after the fact.

I will wait for the next available company before Collins gets another dime. I have also steered friends and others away.

On the 21st of September my ex-wife's air conditioner went out, a member of the Collins Comfort Masters team arrived and informed her that a weldhad broken on the compressor and all of the oil had leaked out. He shut the unit off entirely instead of just disconnecting compressor to allow the fan to be able to be used to somewhat cool the house in the hundred plus degree temperatures that it was outside.

When she called the company the next day they assured her that someone would bring out a portable air conditioner, it is now Tuesday 26 September and no one has come out to bring a portable air conditioner or tell her when they would be able to get her AC unit online. She has several issues to include diabetes, breast cancer and has to take dialysis at home 5 days a week.

Since this journey through hell has begun for her she has been unable to do her dialysis. All calls to the company have been in vain.

Her air conditioner is still not fixed a portable air conditioner has not been provided and to date all calls have gone either unanswered or answered by people who are not interested in resolving the issue. I find it interesting that a company that has been in business as long as it has in the Phoenix Metro area would do what they are doing to a senior citizen who has chronic health issues.

At this point in time it appears Collins Comfort master cares more about putting money into their pocket and taking care of the people they have sold their units to and installed them. Rest assured and I'm sure when this issue is resolved there will be investigations into the conduct and will for neglect and deliberate lies told to regarding this situation.

Shame on the owners and operations management for allowing a chronically ill senior citizen suffer as they have made her do so for the last six plus days. Recently I spent $14,000 on a new AC unit.

This is the second unit I purchased from CCM in the last 5 years. Total amount spent $22,000.

After the most recent install I was given the attached paper. I called to sign up for the service plan and was basically told to F off that this plan was discontinued.

If it is discontinued then don't hand out the damn sheets. Customer service has little to be desired.

People are short and condescending on the phone. Once they have your money they don't give a rats butt about you.

HORRIBLE!!!! Stay away from Collins Comfort Masters. They provided us with an invoice charging us 1,000.

For labor even though the AC unit is under warranty, still isn't fixed and a promise to order the part and have it installed within 24 hours once the part is in. This was last Friday and we have not heard a word.

We called and they said the part is in, so we tried to schedule and they said they needed to call us back. No call.

So we called again only to get the same answer and still the repair is not scheduled .... we are going on two weeks without AC! We continue to ask for a manager to call and are told they will call in 24 hours, 5 days later, no call.

We asked for a copy of the invoice and the one they sent us via e-mail was very different than the one given to us by the technician. Shady business practices, they do not honor warranty and price gauge only to take your money and disappear.

Now, we are out 1,000.00 for a "diagnostic" on a 3 yr old Lennox Unit. The unit still isn't repaired and the part arrived to Collins three days ago and still, no call to schedule or fix our unit.

Avoid them at all costs! You will get way better service with another company! We had an appointment scheduled for 10am this morning, 10:05 I called to see what time the tech would be here. They said I should here between 10 and 10:30 no phone call.

Then by 11:15 I called again and the girl that answered this time called the tech to find out that no one was coming. Now why the do you confirm appointments if no one is available to come out for a brand New system.

That was totally unprofessional to say the least. I was not going to wait to next Saturday to get a new system.

There are plenty of other businesses that want my business and that will show up when scheduled. Apparently they did not feel that my time was important.

Wanted to reschedule and if you don't have enough people to handle the business then why on earth would I reschedule, when you don't even show me the courtesy of calling and letting me know that you are not showing up. I would not go with this company if you have another choice and from what I can see by some of the other comments, check the reviews.

I'm giving them 3 stars only because I have been doing business with CCM for the past 13 years and have always been satisfied with their customer service and techs. But like the majority of the 1 star reviews their customer service has gone down hill so I made the decision to go with one of their competitors.

2 years ago, my neighbors and I, purchased a pair of air exchangers and compressors from Collins through Costco. We had shopped around and it was a competitive deal.

Our salesman was less than representative but through comparison with our neighbors we went ahead with the $16, 000 purchase. There were some bumps but after 23 years of the old system, we were satisfied.

Our neighbors, not so much, but that's a tale for them to tell. Our installation was in June of 22' and all was fine until the winter.

No heat - Collins came out and "so sorry, forgot to turn on the gas". OK, easy mistake.

Fast forward to now. 4 days ago, one of my units (have one for each side of the house) stopped blowing cold air.

Outside temp. @ 110+ degrees.

I called Collins Tuesday morning 1st thing and was told someone would be out Thursday. Forward...Thursday @ 1:30pm I have not received notice of any pending appointment.

Called, spoke with Joe, "so sorry, looks like we can't get out there for another 2 days". I ask, "were you going to call?", nothing.

My neighbor, that had their unit repaired, called to say it had already stopped working - 14 hours! Their next repair appointment is now 8 days down the road! So, Collins is apparently installing crap OEM equipment, utilizing untrained technicians to service said equipment as well as entering into agreements with mass retailers without sufficient infrastructure to handle the volume and problems. The icing on the cake is their management is ill equipped to deal with the customer service and relation issue their company creates.

Run, don't walk away from Collins. UPDATE: August 25, 2021 Everything in my previous review was true at the time and remains so.

My new A/C systems and controls provide superior performance and the house is cooler overall with less power consumed than before. Except that a Catastrophic Failure occurred exactly one month after the install.

An installer had simply neglected to glue one of the PVC condensation drain line fittings after dry-fitting it. A few weeks later, after a period of high humidity and heavy condensation use, it came loose and flooded my attic, extensively damaging insulation and the ceiling below.

(See photo) In B-School they call this a "service quality recovery opportunity," and to Collins's credit, they promptly started on repairing the damage -- starting by gluing the fitting. First, they sent Dry Force Water Removal Specialists to assess the damage and begin the drying-out process.

This involved placing a half-dozen very large vertical drying fans and a dehumidifier in the hallway and my home studio where ceiling damage was severe. The fans ran 24x7 for the next two-and-a-half weeks, with a noise level slightly below that of a jet engine.

Of course, the studio was unusable. (See photos) After several visits, Dry Force determined the ceiling and attic interior were dry.

Collins then sent Brenner Construction to do demo and repair. At this point, it was necessary for me to move all my sound, recording, and computer gear out of the studio before Brenner could start work.

A crew of two spent a couple of days removing damaged drywall and insulation, then a second crew of three spent another two days replacing insulation and drywall and repainting the hallway and studio walls and ceiling. (They left the color-matched paint they got for my future use.) Now it's another four hours or so moving gear back into the studio so I can resume using it.

During the whole process, Collins, Dry Force, and Brenner management and technicians were thoroughly professional. At this point, things look good and I'm satisfied the proper remediation has been done.

Except that the remediation shouldn't have been needed in the first place, and I shouldn't have had to undergo a month of disruption, and a lot of time and labor by me spent dealing with the situation. So bottom line, I'm taking off one star from my review because of that disruption.

And Collins I'm sure has learned a very expensive lesson in quality control. They stood behind their work and have made things right, and I would do business with them again.

Fun fact, had Collins install new roof unit in 2016, 2021 no ac in sept. Called for service and a tech came out and said the coil went bad, is under warranty but will cost $1800.00.

So I paid it but then cancelled it the next day for I decided I could wait till next summer to take care of it. They refunded 1200.00 because of the Freon.

So in April of 22 I called Savage Air and they came out to give me a estimate to replace the coil and they told me it was not the coil but a small pin hole in the line going to the unit. Charge $700.00 for the repair.

So if you want to be lied too and experience fraud please use Collins Air, Lowes does. We have been having ac issues since last November and Supervisor Aaron Wolfe refused to call us back.

If I could give zero I would. Audrey Mahaffey came to tune up our air conditioning and was very pleasant and helpful.

She is very knowledgeable and I hope to have her every time in the future. Thank You Collins Comfort Masters! Highly recommended by a family member, I still did my homework.

After a quick Costco trip I found out Collins Comfort Masters is part of Costco's Special Order Team. I quickly realized that "Lennox" it is.

Awesome job and big thanks to the entire team. Especially the Installation Team of JosRead less

Review and analyze now for company Tucker Hill Air, Plumbing and Electric and provide the analysis in the discussed format for the following reviews: '''Today, 11/6/24 We had a continued issue with our thermostat. Something that Dave came out and took care of; and also installed our new thermostat.

And it was up and running just great... However, the same problem that we had with our old unit happened to our new unit.

That's when a light bulb went off and I figured it was electrical. I called and they sent out Eric Rankin who definitely went right to work and discovered we had a issue with our panel, even had taken pictures so that we could see how badly damaged everything was! So it is without question that we would want this taken care of ASAP! We don't want to risk an electrical house fire! Eric is friendly, professional, and kept us informed every step of the way!!! And now we will be getting a new panel installed! Thanks Again Tucker Hill! My experience with THE included both electrical and plumbing.

On the electrical side, Tim Shepard came out to give me a quote for a small scope of work involving relocating an outlet and light switch and installing cover plates on the old locations. While I thought the quote was a bit high vs other quotes, I wanted to get it done and he was available to do it at that time.

It only took him about an hour. I would consider using THE electrical especially if I had advance notice that Tim was available.

The plumbing side was a different story. I asked for a quote to relocate an outdoor spigot which included installing about 12 feet of pipe which I asked to be attached to the stucco and I would paint it when done.

It also included replacing the leaking spigot with a ball valve. Looking at valve prices at Home Depot (https://www.homedepot.com/b/Plumbing-Valves-Ball-Valves/N-5yc1vZca1s?NCNI-5&searchRedirect=ball%20valve&semanticToken=k10r20r00f22000000000e_202410190218589729911852626_us-east1-07xm%20k10r20r00f22000000000e%20%3E%20rid%3A%7B551d2231469ceea6d7b7485c47af9b88%7D%3Arid%20st%3A%7Bball%20valve%7D%3Ast%20ml%3A%7B24%7D%3Aml%20ct%3A%7Bball%20valve%7D%3Act%20nr%3A%7Bball%20valve%7D%3Anr%20nf%3A%7Bn%2Fa%7D%3Anf%20qu%3A%7Bball%20valve%7D%3Aqu%20ie%3A%7B0%7D%3Aie%20qr%3A%7Bball%20valve%7D%3Aqr), you can see a variety of ball valves for less than $50.

The quote provided by the plumber was north of $800. $500 of that was for the ball valve.

That's not a typo - $500 for a ball valve. So, this rating is down-graded because of the outrageous price they quoted.

I'll give the guy credit for being able to keep a straight face during the conversation. I probably need to find a plastic surgeon to get some work done because apparently I look stupid for them to even try that.

When I said that it seemed quite high then he starts with the conversation about what price did I have in mind. That is an immediate red flag for me.

Then he calls his "production guy" and they knock off $200 but that's the best they could do. The fact that they could come down $200 was another data point that the price was too high in the first place.

Another red flag. My experience with the electrician (Tim) was 5 stars for quickly getting the job done and doing it right the first time.

However, my experience with the plumbing side is rated at 1 star for outrageous pricing. I would approach these guys with caution if at all.

David came out for a maintenance check on my AC/Heater unit. He was very knowledgeable and informed me of any concerns.

He told me the condenser fan motor has some bearing issues, but is currently working fine and within acceptable specifications. He didn't pressure me at all to buy a new one.

I've used Tucker Hill on several occasions and would highly recommend their services. We have been very pleased with service from Tucker Hill.

Service personnel are on time, company keeps us updated on arrival, everything very professional. Have become our HVAC go-to company.

I reached out to Tucker Hill because we were having problems with our circuit breaker tripping. I was very impressed that they were able to send a technician the very next day at 8 AM.

My technician, Scott Rubin, was fantastic. He diagnosed the problem within minutes, gave me a very reasonable quote, and finished the work within an hour.

The problem has been completely resolved and I am more than happy! Huge thank you to Tucker Hill and especially Scott Rubin ! I really appreciated their ability to diagnose a problem and fix it on the spot. No future appt to come back and repair.

Game changer. Kevin was prompt, courteous, and a pleasure to talk with.

We have an outdoor ceiling fan on the patio out back that we wanted to replace, and Kevin had the old one dismounted, the new assembled and mounted in less than an hour. Looks and works great.

I'm thinking of having other electrical work done, including having another ceiling fan replaced in the bedroom, and I will definitely be calling on Tucker Hill again to come out and do the work. Their prices are lower than other quotes I had as well.

Quoted me $7000 to have my 200 amp service panel replaced with a new panel like panel! It's worth mentioning the materials cost for a homeowner is $1364.00 slightly less for a contractor so $5,636.00 in profit for approx half days work. The estimator mentioned that most of their customers don't know what the cost of labor and materials I do but there in the business if gouging their customers clearly and can't be bothered to do fair and honest work clearly! Very pleased with the work performed by Timothy with Tucker Hill Air, Plumbing & Electric today regarding the installation of an electric transfer switch for my home's backup power solution.

I found Timothy very easy to work with and he was willing to work with me as well to get the job done to my satisfaction (very close attention to detail too). I feel very confident now about SAFELY connecting a backup generator to my home and not back feeding juice into the local power grid whilst doing so.

Would DEFINITELY do business with this outfit again, no doubt. Larry was on time and very helpful! He explained what he was doing and provided information on future work he'd recommend.

For the price I paid, I am very satisfied with the results. My issue was resolved very quickly and I'm satisfied.

Michael was courteous, knowledgeable and informative. He checked all the vital parts of our AC and reviewed results with photos and details.

We decided to be proactive and replace the Capacitor, after learning of the issues with our current Capacitor. Michael explained that serious things can go wrong when a Capacitor fails.

This was our first time using Tucker Hill, and we highly recommend them. We will be using their services in the future.

Steve Did an excellent job on our sewer lines and even lowered the initial price quote. We were also able to negotiate getting a free new kitchen faucet with installation as the cherry n top.

Downside was that they still haven't come to pick up their boards after we have called them twice and texted. We had Tucker Hill out to replace 2 shower panels in our master bath and it was a flawless execution.

They didn't like the existing quarter-stops and promptly replaced them before proceeding and completing the job a lot sooner than I was expecting The Tech had been here before and I was really happy to see he was going to be working for us again. This time he had a helper in-training and he took time and effort to make sure the trainee was on-board.

The price was perfect for the work done. I've been recommending these people of late to anyone needing plumbing work done.

As with any good contractor, I feel really lucky and relieved to have found Tucker Hill. these gold diggers don't care about anyone's d safety or their pocket book....

unless it's their pocket book getting full... after being called back out to look at the problem outlets they would gladly fix the shoddy work that they did but their gonna charge you another $7,000.00...

well one things has changed and that is..... i'm the caretaker of this lady who's blind and i will not let these ppl take advantage of her again...

show me your permits please..... Chris was an amazing resource on understanding the issues and our options.

He went above and beyond in taking care of servicing our AC unit. I love this company.

We have used them for our business twice and I'm very happy with their customer service and responsiveness. Technicians Joshua Chavez and Daniel Medina are super professional and overly helpful.

I highly recommend them to any homeowner or business. I called tucker hill for persisting electrical issues I was facing with my breaker.

I was impressed by the customer service and Promptness. John Crowder from Tucker Hill provided exceptional service- he was on time, he fixed the issues at hand in a timely manner, it was electric He is a great electrician and very knowledgeable about his craft as he meticulously diagnosed and resolved the problem with attention to detail.

He also walked me through the possible reasons behind the issue while making it easy for me to understand. He turned a stressful situation into a seamless and educational experience.

His services comes highly recommended for anyone in the Tucker Hill area. Thank you, John, for your outstanding service.

They were super quick to respond, price was fair, and everything is working well now! I called them once for an estimate. I decided against it because I didn't need a tech to my house for a ball park number.

Since then they have been calling me twice a day, everyday. First call is at 7:30am.

I've asked them to stop calling and they haven't. I will take legal recourse if they keep calling.

I'm in a state of disbelief. Daniel was the technician who came out to my home to wash out my water heater and check my plumbing.

He was extremely polite and articulate. He explained what he was about to do, then did it.

If I need this companies services again, I would be happy to have Daniel come back and do the work I'm writing this review for Chris Hill. Chris was amazing.

He was delightful when answering my questions when it came to asking about what services I needed and what I get done later. He went above and beyond the job he was supposed to do, which is one of the things that I noticed.

I could that he has a vast knowledge of his career and he doesn't try to oversell you on something you don't need. I definitely will use him again in the future for all my repair needs.

I wish every industry had a Chris Hill there because you would have a lot more very satisfied customers. I've been in their membership program for awhile.

I had an initial service years ago that, if I signed up for the valued customer program, got me a little bit off the total cost. Since then they've been very good about checking in with me.

I did have a not so great experience with one technician but nothing that bad. Today a tech named Chad Salerno came by and was great.

I had some amateur questions he answered and he did a tune up on my system, which was all I wanted. He could tell I didn't like the last experience and did a good job of explaining the service that happened last time and the why behind it.

Tucker Hill was professional and gracious enough to reach out to me in response to my original review. Once I explained my experience, they (Heather) offered me a complete refund.

I told her I would be willing to pay a lesser amount but she insisted on the full refund. You can count me now as a more than satisfied customer.

BEWARE. As MANY MANY other reviews mention, Tucker Hill will sign you up for their mailing list JUST for receiving an estimate.

You will then repeatedly receive junk mail/advertisements from them. Ultimately, I think this is gross business practice.

I do not want your junk mail and did not give you any permission to start mailing me things. I would not have even placed a review if they did not end up sending me junk mail.

On to the job itself, I was quoted $200-$1000 online on my yelp project inquiry and had them come out to finalize the quote. It turned into $1600! No scope change at all, just scummy practice to get their foot in your door.

Keep in mind, my project was basically 'handyman' work and required no actual electrical. I was also extremely detailed in my online project description, so coming to visit was entirely unnecessary.

Received quotes from $400-$750 from many other vendors. I obviously ended up not picking Tucker Hill for my project so I can't speak on their work itself, but their general business practices are pretty scummy.

I'd avoid even letting them bid on your job. Six months after sending the request through Yelp, they got back to me.

They may be great if you somehow find them by other means, but don't count on responsiveness as one of their strong suits. Went with someone else who completed the job in two days.

They were timely, informative, friendly, and respectful. Still waiting for some further pricing on service.

Wonderful technician Daniel Medina. The job was done on time on budget.

Great value. I don't have to worry about the water heater for 12 years.

Full guarantee and service agreement. They will come flush annually also.

Diod rod replacement included also. Great interaction with office and tech.

I have worked with Tucker Hill on several separate projects. - A 50 lb light fixture installed from an 8 ft ceiling - installing flush mounted light fixtures on a 9 ft ceilings - installing sconces over bathroom mirrors - Replacing several can lights - Installing a 29" light fixture on a 20 ft ceiling The level of service that I have received (like at most larger brands like TH) vary depending on the technician/expert/contractor that comes out and does the work.

My most recent experience (the installing of the 29" light) with Brandon Brady has been extremely stellar! In fact, I believe I will request to work with him exclusively from now on (for my home and my business of property management). Nick, who came out to help was pretty good as well.

Brandon was on time, professional, courteous, and (most importantly careful and detail oriented). To share my experience, I had a 29 inch pendant light made of capiz (the inner lining of shells) hung from a 20ft ceiling.

He was very careful, not a single shell cracked or flaked. Also, he continually asked if I was comfortable with his installation and adjusted the pendant height multiple times to get it to my ideal height for the entry of our home.

I know Tucker Hill's pricing for electrical work is not as competitive as other contractors in the valley, but for Brandon Brady's care and attentiveness to detail and hard working attitude, the price is worth it. Brendon did great, and I will definitely be asking for him to visit our sites when we need electrical work.

Chris Pruitt was my technician for the day. Wow, do I have a wonderful story to tell the readers about this company! On 1/5/2024 Chris came in to do a routine check-up and flush on my water heater.

This was just supposed to be a simple in and out job, however, while checking the anode rod, the nipple snapped off at the tank. He tried using a spit out tool to get out the nipple and tried everything he could but was not successful.

Unfortunately, the tank was now compromised and my family was without hot water. Shortly after, he gave me an honest and transparent update about how I would need to buy a whole new water heater system.

Immediately I was displeased at the current situation. This by all means was none of the technician's fault it was all due to a 10 year old water heater that lacked proper maintenance and anode rod replacement from the previous owner.

Nevertheless, a few minutes later I received a direct phone call from the owner of the company, Jeremy P. He notified me that a new water heater will be coming that day and will be installed by end of business at no charge to me! Up to this point in my life as a homeowner this probably was the BEST OUTCOME I get could get as a customer to Tucker Hill.

Could you imagine the things that were running thru my mind once I found out I had to pay for a whole new water heater install? I was stressed, my wife was pissed that we were going to be without hot water (and for how long), and I knew I just couldn't afford a whole new water heater. But no! Tucker Hill Air, Plumbing and Electric came to the rescue and eased my stress and eliminated my worries.

They are absolutely the best in the Valley! At first I was hesitant to stay as a customer with Tucker Hill over the months, but after last week's events, I am 100% confident now that I can rely on Tucker Hill Air, Plumbing and Electric anytime for any of my home maintenance and repair needs! Thanks Chris and Jeremy, I appreciate what you guys did for me and my family. Water leak in wall.

Tucker brought a camera but not a FLIR or moisture meter. Recommend asking whoever comes out to find your leak has all three tools, Tucker would not have known where to look if not for a different restoration company coming out with more tools to find the source.

Tucker replaced a leaking exposed attic PEX-to-copper joint for $500, which ended up being close to 2 hours work. They did not bring a ladder despite being told ahead of time the leak was in the attic.

Luckily I had a ladder they could borrow. They did quality work for a pretty standard task.

Up to you to decide if $250 per man hour is a fair price for plumbing work. They needed a fair amount of help with tools for an outfit charging bespoke prices.

OMG these guys knocked it out of the park. I am so amazed at Tucker Hill, You all are a great one-stop for the homeowner Service Techs Carl and Josh were friendly helpful knowledgeable and great guys.

Thank you Over priced by double for work that wasn't anything special from other companies I've gone through much cheaper before. Company is made up of salesmen, very greedy and only care about dollar signs.

I have worked in the plumbing field for years behind a desk before moving here, I know where the numbers are suppose to be when it comes to the work/parts for jobs and I promise you, this company is over charging people out here. In my opinion that's why they are driving brand new Mercedes vans.

Didn't argue the price, this is the way they run business, but hoping to spread awareness to others. Don't get roped in by their talk and used by these guys.

The guys did the work fine. But the price is not right.

Plenty of other companies that can do the same work for a justifiably reasonable price. We received a advertising flyer in the mail and called.

Paul Nash their technician came out looked at the problem (Plumbing) took pictures and sent them to us. Also, provided a quote for the work and gave us his phone number.

After REPEATLY AND REPEATLY calling the office to have him give us a call, as of TODAY 11/29/23 we have yet to hear from Paul Nash, even though the person in the office says that they have passed on our messages. We have even left messages on his phone number he provided.

Everyone that has given a review here says how wonderful they are, but in my opinion, this is POOR CUSTOMER SERVICE ALL AROUND AND A COMPANY THAT HAS AN EMPLOYEE THAT CAN'T RETURN CALLS. I wanted to give Tommy Moreno a positive review.

He was very informative and did a great job of explaining things in English and Spanish. He was knowledgeable about the work to be done.

This one's a 2-fer. I own a rental property just outside of Scottsdale and got hit with a double whammy this week.

First, my tenant walked into the master and slish-sloshed her way her way right back out because the carpet was soaked! At first we thought it had to be a pipe leak in the wall from the master shower because the leak was around the wall. We called a local guy to come out (not Tucker Hill) and told me it was just because the shower door didn't have a bottom guard and that water was escaping from the shower and running under the wall.

(Oooookay.) He didn't even want to open up the wall. So, I called Tucker Hill and they had a guy out there same day.

He quickly discovered that it was leak in the hot PEX line from the shower, which we were happy with because we thought for sure it should have been in the slab. They replaced the portion of the line and even though I'm still scrambling to find a contractor to fix the hole in my wall, I'm so glad it wasn't a slab leak.

Fast forward to the next day, I get a call that the AC isn't working. Since Tucker Hill does HVAC too, you guessed who I called.

Again, same day and they discovered I had a coil leak and it needed to be replaced. Thankfully they had what they needed in stock and they sent out an install crew the very next day.

The AC blows cold again and the tenant is happy. Being so far away from our property, I'm really thankful for the professionalism we received from Tucker Hill.

I'd highly recommend these guys the next time you have a need. Joshua was professional, polite, knowledgeable, and had a great personality.

He was able to diagnose the electrical issue in under the estimated time savings further costs. Thank you! Our a/c went out during the hottest weather they came they replaced in extreme heat and were amazing working under those extreme conditions, they apologized it took so long working in the attic in 152degree temperatures.

Thank you Tucker Hill!! The only reason I'm giving them 1 star is because I can't give them zero stars. Them came out and looked over my A/C unit and then said that it will cost $1712.00 to get everything done.

I told them hell no and asked a friend who sells A/C units to look mine over. He told me that my unit is worked by just fine and I don't need anything they are asking for.

So buyer beware!!!! They suck. They want your money.

Stay away from them... Jason came to my house today and did an awesome job.

I will always use Tucker Hill for my ac needs. If you want to find a reliable and professional company I highly recommend Tucker Hill! Cancelled on me twice!!! Needed an electrical repair.

THEY cancelled my appointment the day of and asked me to reschedule. I asked for new times.

THEY told me their availability and then I confirmed the time immediately after. The day of the appointment THEY said they didn't have me on the schedule.

No way I'll give them my business again. This is a fantastic company.

I had electrical panel replaced with Tucker Hill. James kept me updated through the entire permitting process.

Very impressed with the communication. I have more repairs to be done and feel comfortable with the work tucker hill provided.

They'll be hearing from me soon to help check off my list. I called Tucker Hill to have some outdoor outlets installed.

They sent over Cash Moore. I could not be happier with the results.

Cash was very professional and personable. He explained in detail exactly what needed to be done in order for the outdoor outlets to be done.

He did very good quality work and I could not be happier with the outcome. For any future electrical work, I will contact Tucker Hill and will request Cash Moore.

Tucker Hill In Arizona Tucker Hill services are sending fishing-for-suckers postcards with low-priced offers of services they have no intention of performing properly. If you book them, they will arrive on time or they will jerk you around claiming technicians are suddenly busy with an emergency repair.

But they will raise your trust level by communicating frequently & in full sentences. This is just a psycho trick.

Their techs are real, the company policies are designed to extract money from you while recommending & severely overpricing unnecessary services. If they realize you know a thing or two about what they do - they will never provide you with any services, as will get blacklisted on their system, & you will never get to book them.

It is your choice - pay with your arm and a leg for something you really do not need - or move on and find another servicer. Highly overpriced.

I made the mistake of hiring their plumbing services without getting other quotes as they seemed highly rated on Angi. Will not be using their services again Be careful with these guys! They answer the phone how can I put a smile on your face today then proceed to take advantage of you! I was given an exorbitant verbal quote by Anthony that was so outrageously high I asked to please see it in writing and was promised by Anthony that I would receive in an email the next morning.

After three follow ups with Emily addressing this I never received anything. Even Mike the technician said to me Anthony is a wheeler dealer.

Not the kind of company that acts like they are trying to put a smile on your face rather a frown. Buyer beware! Horrible, had a slab leak and the shyster came to my home didn't even tell me where the leak was, instead told me to pour a 5 gallon bucket of water on the floor.

Within minutes a restore company was at my door, quick restore, telling me I have water damage. Called my insurance to file a claim.

I told them to leave and a week later they are still hounding me even on Memorial Day. Steer clear of these two companies We recently purchased a home which had been sorely neglected for the past decade or more.

We contacted several electrical contractors to review our electrical panels and chose Tucker Hill. Dan Herrick and his crew replaced all four of our electrical panels in two days.

Dan explained in detail the scope of the job and answered all the questions we had. They labeled all of the breakers and cleaned up any material left from the job.

Based on our experience, I would highly recommend Tucker Hill for any electrical work that you need. Richard Juel Last summer, we had a problem getting the house cool, so we called Tucker Hill since my husband knew of them through his company.

After a few minutes of inspecting the unit, he says that we need to buy a whole new unit. Our current unit is only about 3 years old and a Trane, so there is absolutely no reason for us to spend thousands to replace it, and he couldn't (wouldn't) tell us exactly what was wrong with the unit, so we declined.

He did a Freon recharge and left. The recharge helped somewhat and we mostly survived with fans since we were nearing fall.

We just now turned the machine back on to combat the heat and we're having the same issue as before, but way worse. However, now my husband is a certified HVAC technician.

He and his mentor looked over the unit and by chance found that a panel that never gets opened was loose. Suspicious, they opened it and inspected the inside.

They found a part (the Shrader valve) had been loosened to the point where it caused a Freon leak, eventually causing the compressor to choke. Tucker Hill is the only company that touched our unit without our supervision, so what are the odds that a part most companies don't even check and doesn't loosen on its own ends up breaking our machine after we decline to purchase a new unit? Needless to say, I am beyond grateful that my husband can now service our own machine so I don't have to rely on companies like Tucker Hill.

Tucker Hill has been on time and always friendly. They help me understand the repairs and how to prevent future issues Thanks Tucker Hill I recently received a postcard mail promo and booked TH to perform a whole house plumbing inspection and water heater replacement.

My wife was present for the inspection as I was out of town on the scheduled day. During the service call, wife was informed that our water heater drain valve was corroded shut and therefore couldn't be drained.

She was told that it was overdue for replacement due to its age, as it was made in 2003. So my wife authorized them to provide replacement quotes.

When I returned home, I reviewed the quotes and took a look at the water heater. The plumber misidentified the water heater model, somehow overlooking the sticker on the tank stating that it was built in 2013.

9 years is well within the realm of service life for water heaters, so that was one deduct for competence. The two quotes I received were for $2200 and $3200, for mid and top tier electric conventional replacements.

I work in commercial construction, so I did a little bit of research before calling to discuss the quote with their office. The average install price in AZ for a water heater is in the neighborhood of $1500, and $2000+ is possible for higher end units.

Their quotes were not as detailed as I expected, but there were a few red flags that I picked up on. They included gas piping work that doesn't apply to electric heaters, and one of the main differences in their quote tiers was for replacement of the copper shut off valves - that they would have to replace anyway.

My current unit height isn't a standard height anymore, and the shut off valves are within the space that would be occupied by a replacement unit. The salesman tried stating that the premium cost buys me a company with a solid reputation (3 stars on 5 yelp ratings is solid??), and extended warranties on the heater, parts and labor.

The labor warranty offer was indeed higher than average, but still is outside of the price range I'm comfortable with. I asked the salesman if they were willing to take a look at their numbers, refine them to align with what I know to be a reasonable price target, and provide an updated proposal to earn our business.

He stated that he would, and get back to me in a few days. That was last Tuesday.

I called on Friday, and the receptionist told me the salesman was in a meeting and would call me back. I received no call back, so I called again this morning.

I asked the receptionist to simply have the salesman call me and tell me if they were able to find something that would work, or not, so I could pivot to another option. I was told the same thing as Friday, that I would get a call before the end of the day.

That hasn't happened, so I'm posting this to hopefully save someone else from wasting their time. If you want to be gouged on one of the most basic home plumbing repairs that anyone with basic copper piping and household electrical knowledge could DIY in exchange for not having a labor warranty, or be given the runaround by a salesman rather than being shown the basic decency of returning a committed call, Tucker Hill is the plumber for you.

If you want to find the best value for your hard earned money, I suggest looking elsewhere. I wish I had seen Jessica's review below before scheduling, it sounds like she had the same takeaway.

By the way - talked to the plumbing subcontractor on my project today. He confirmed that $1,500 - $2,000 is the ballpark I can expect to be in and that he just completed the same size job as mine for that last week.

I made an appointment and was given an 8 am - 10 am window. The window comes and goes with no update so I call in.

I am told 1) the manager said there was nobody to go to my appointment today so it was cancelled and 2) this was marked down that *I* cancelled, so I got no notification. So yeah, if you like making appointments, taking the time to prepare, and then have them blow you off, this is your company! 1st time Tuckerhill came out David was the technican, he was professional, and very knowledgeable fixed the problem right away.

Very pleased with him and the company. 2nd time we needed a a/c unit and had it installed the very next day.

Christian was the installer and he worked his butt off and put in a very long day. Very pleased with him and the crew.

Definitely would use this company for any a/c problems we may have. David Belnavis is a skilled technician with excellent follow up and excellent customer skills.

He went above and beyond for us to get a new 5 ton AC installed in one day. He was able to redesign some of the duct work to allow the AC to cool more efficiently.

I highly recommend working with Tucker Hill Air Plumbing and Electric after my experience with them! Over the weekend, my mother's home in Chandler flooded. In a panic, I reached out to whoever I could to remediate this matter.

Tucker Hill not only got back to me on a Sunday, but also had what seemed like an almost immediate response time. Ian at Tucker Hill was calm, kind, and very thorough explaining this process to me.

Ian understood my concern with my elderly mother's home flooding, as I am in a different state and unable to physically be there. As promised, Ian made sure to call and update me each step of the way so that I was involved with the repair of my mother's home.

I felt at ease knowing my mother and I were doing business with this company. Reach out to Tucker Hill if you're looking for a team that keeps their word and gets the job done!! TH replaced my old breaker box with a new unit.

They did not label any of the breakers so now I don't know what breaker goes to what. Everything else was okay.

Had an AC tuneup recently last month and was quoted $3300 of work to be done on a 5 year old unit. Called a second company today who 1.

Informed me that the unit was under warranty (I purchased the house 2 years ago), 2. Looked at the bid TH provided me and blatantly told me that the prices I was quoted were absurd ($1900 for a replacement fan-what the absolute kind of buffoonery is that? Girl, bye) and 3.

Switched out a part that was failing for free as a result of the unit being under warranty. So I was quoted for work to be done on a unit that was under warranty (and that didn't need to be done).

I will stick with the smaller, trustworthy companies that don't work off of commission, and take the time to explain what they're doing. I get it, we all need to make a living if that is the case.

But make it honest. They will never step foot in my home again.

I encourage you to look elsewhere. Do not Trust this company.

They quoted me $1400 for a fan motor on the outside unit, just had another company complete the job for $375. This is an outrageously high estimate and my belief is they wanted to push me into the bigger sale of a new unit.

Dylan came out to take a look at my concern at no cost! He told me about his previous experience with something like this and gave me an idea of what to expect if they were to further investigate and attempt to fix it. He was very helpful and even answered some other plumbing-related questions I had.

I did my homework about the companies I wanted to go to and was fortunate enough to find Tucker Hill. The people that answer the phone are very attentive and put you at ease as to your issues and will direct you to the appropriate people.

I needed electrical work done in my house and it was major. Larry Corrales did the work and was very knowledgeable and you could tell he knew exactly what he was doing.

Larry will spend the time with you to explain what needs to be done. He's very thorough, extremely professional, and considerate.

I've also had other technicians like Tommy for my air condition unit, Daniel Medina for plumbing and Nathan Rainer for heating. Everyone I've had the pleasure of helping me out with my home has been excellent.

You can tell that these employees are very happy with the company they work with which says volumes. The owner Aaron is also available if you have any questions or concerns.

How many companies do that? I'm more than happy with the choice I made with this company. I highly recommend.

Way over priced! I had them check a receptacle for power a 1 minute job and they charged us $300 what a rip OFF! Larry, our electrician from Tucker Hill, was awesome! He did great work, never choosing the easy way, with results way beyond anything we expected. Found improper 20 amp circuit breaker another electrician had jury-rigged onto 15 amp wiring, saving us possible house fire.

Had extensive complicated work including wiring EV charger and upgrading panel from 200 amp to 400 amp working with APS. Saved us $25k in trenching costs by recommending APS pull new bigger cables through existing 2" conduit instead of paying to retrench a 2 1/2" conduit like APS insisted we do.

Quality of work was wonderful. Brought down costs for us whenever possible and worked late into the night on multiple days.

We love Larry and Tucker Hill! They did call back and rescheduled. They did the work as requested.

4 stars for following up. I thought the price was high, but I haven't used a certified electrician recently, and I felt the work required a professional.'''.Read less