Review and analyze now for company Hobaica Services Inc and provide the analysis in the discussed format for the following reviews: '''I want to extend my sincere appreciation for the excellent work done by Leo from Hobaica Services during the recent installation of our new toilet. From start to finish, he demonstrated remarkable professionalism and skill.
Leo arrived on time, was well-prepared and executed the installation with precision and care. What particularly impressed me was his attention to detail and commitment to keeping the work area clean and tidy.
He took the time to explain the process and answered all our questions with patience and clarity. The new toilet is functioning flawlessly, thanks to Leo's expertise.
I am thoroughly satisfied with the quality of the work and would not hesitate to recommend Leo and Hobaica Services for any plumbing needs. Thank you for providing again such outstanding service! Also a shout out to Tech Scott who did the initial inspection and recommendations.
Great job Scott!! They came out for a recent service call and told me the compressor died. They told me I could buy a $500 one "that tends to go out and lasts maybe a year" or a $700 one that works great.
I'm sure this is an egregious price gouge but I don't want to look it up to maintain my sanity. The technician attempted to use scare tactics to pressure me into buying a more expensive compressor.
Why are you selling a product to customers that purportedly "tends to go out and break"? And that product is $500? Taking advantage of customers in this economy especially, disgusts me, and will be going elsewhere with my business next time. This is not a family owned business!!! This nightmare started June 9, 2023.
They were here to inspect and do maintenance on my ac unit. It was ok but had a part that was going bad.
On the 18th (Sunday) the unit was making a horrible metal scraping noise. I called the office number and the guy absolutely blew me off.
He also did not follow through with the office. After waiting all day Monday I called them.
Someone came out on Thursday 22nd. He explained what the problem was which had nothing to do with the part that was going bad.
He gave me a price for the fix and I opted to speak to the sales guy the same day. I chose to buy a new unit.
The sales guy said they could possibly do the install tomorrow which was Friday. He said he would let me know.
Friday noon there was a Crane in front of my house. The sales guy never followed through.
June 23rd the new unit was installed. Half a installation!!! They were here 8 times to correct issues.
They left a huge gap on the roof connection which was blowing cook's air into the universe. This was after the "quality control inspection?".
On December 3rd, I turned the heat on. It blew cold air.
This also after the "quality control inspection?". I do NOT recommend Hobaica services.
This is a joke of a company. This company deserves negative stars.
The Bountiful River Reed Wow! Such exemplary Customer Service from our Tech River Reed and the Field Manager Jared Jensen. They were on time- to the minute! River explained what my service visit would entail and gave me a timeframe which I appreciated.
After the service he provided me with photos and a detailed report on our unit- and what we might need to consider as our unit ages. Jared also informed me that me of the upcoming changes with Freon and how it might impact us in 2025.
Both young men are very communicative, informed, friendly and professional. After 12 plus years with a Service Plan with Hobaica I think this is the best visit ever.
I don't trust this company at all. Tech came out to do a maintenance check on my unit.
He said it was working fine but a day or so after he left, the unit starting to make this pinging sound really loud; it's never done this in the 6 years I have lived here. They scheduled the tech to come out between the hours from 12-4 and at 5 they called saying there weren't going to make it.
So, waited around half the day only to be blown off. Next day the guy comes out and gets on the roof to inspect.
During this time, I was out in the backyard. The guy was ringing the doorbell but never tried calling my phone.
According to their front desk, they will try calling or texting as well. He just got up and left, never to hear from him again.
Yea, F*ck Hobaica. front desk does not know what her name is front desk MUST cost the business a lot of money LOTS BETTER out there than this I've been a customer of Hobaica for many years, both my small business and home.
They are extremely professional, prompt and experienced. They do my twice yearly a.c.
maintenance and I have bought 3 a c. Units from them.
They are always there when you are in need. Additionally, they've done plumbing for me several times.
A few days ago, Xavier serviced my a.c.. He was professional, polite, very willing to answer any questions and show us how to do fine tune a few things with our new inverter a.c.split system.
We appreciated his expertise. Thanks Hobaica! Simon came out today to help with our air flow issue.
He is awesome, diagnosing a problem two other companies couldn't help with. Very professional and crazy knowledgeable (a very good thing) about a/c in general.
He already made it better and will be back with the right parts to fix the issue. He will definitely be our a/c guy and company moving forward with any issues that come up.
I had a A/C installation done in June 2024 . I like to give a shout out to Andy and how nice it was to work with him .
Andy answered my questions and went the extra mile to help my situation . I appreciate the level of professionalism and being heard rather than being sold .
Andy was thorough and made the time to check on the system the day after . What an asset he is .
Thank you Andy for all your help ! I really appreciate all your effort . Jacob in Plumbing was out today and did a great job! We had a slow draining sink with a drain cleaning tool stuck in it.
He removed the part and unclogged the drain in record time. Also advised as to why the part got stuck and how to maintain the drain going forward.
I will request Jacob for future plumbing issues. thanks Jacob! Alice We have been using Hobaica for over 5 years and it's one of the few companies that has always delivered reliable and stress free services.
The technicians are polite, professional and take time to explain what needs to be done and why Big thanks to Anthony Buck who took good care of use this week when our AC went out during 113 degree days in July. Hobaica was able to order the replacement part quickly and get it installed in a couple of days.
We trust Hobaica and recommend them. Leo, the Plumber from Hobaica's, was here today--excellent service and knowledgeable.
He disconnected my leaking water heater, which, by the way, was purchased from Rudd through Empire Plumbing in November 2017. No service is available from Empire; I am shocked after all these years.
Leaking already I was very impressed with Hobaica's call on Saturday morning. For a small added charge, they would send the plumber the same day.
Aaron Stevens was very professional and kept me informed with all that was going on with the repair. Xavier and Conner came out to do a A/C check on my new A/C system.
Xavier and Connor where professional, knowledge and answered my questions . I would trust them with my A/C needs and would recommend them.
Sincerely Dennis Gerhard We've been using Hobaica for the last 3 years and they've been amazing. Today our A/C unit wasn't working and they booked me an appointment same day.
Anthony came and saved the day. Thank you Anthony and Hobaica for the quick response and excellent service! Hobaica replaced our AC unit and we had a great experience.
Getting a quote was super easy and Simon was very informative when going over everything with us. He gave us some time to consider our options and was on top of it when we called back giving him the go ahead.
Installation day was smooth sailing. Hobaica had everything covered and timed out perfectly, including coordinating the crane that was needed to get the new unit on our roof.
All of the technicians on site were friendly and efficient. After a few weeks, they sent out a technician to do a quality inspection.
He was able to tighten up a loose piece and was extremely friendly too. I'd recommend Hobaica and will definitely continue to use them moving forward Best service of ANY Service I've had in Phoenix.
"Bob" just serviced my AC. Up until this point most service companies I've used only attempted to charge me as much as they could for bad work and services I didn't need.
Bob behaves in such a way that you know he's honest, right at the outset. He made certain everything was good and gave me the best deal they had for the work.
It's so rare to find people you can trust to look out for you. When I say best service I mean out of ALL contractors, AC, pluming, appliance repair.
Bob is the best over all. Because of what he did for me, when my system goes only one company is going to replace it, Hobaica.
I still continue to use Hobaica services! They are the best, they are the most friendliest, they are always on time even though they give you a window of arrival, They are excellent at what they do. I hope they continue being in business for as long as I'm alive.
Hobaica delivered once again. Today, Alex, a Service Technician came out and fixed my broken Daikin package unit.
Alex arrived early. He was polite and professional, and most importantly Alex was skilled to do the work.
Hobaica installed the unit 10 years ago and I'm grateful for their follow-up service and support throughout the years. I don't recommend using this company.
I received a flyer through the mail try it for a slow drain in the kitchen. The first guy they sent over was very nice, but very young and not experienced, after he left my drain was clogged with a terrible stench and black water in both sinks.
They sent over another guy who was very rude and said he didn't know what he would be able to do to unclog the sink because he had the same equipment as the first guy and the first guy was not able to unclog. He wouldn't be able to either.
I asked him to leave and called a friend of mine, they were able to repair it without any issues and without going through the roof. I called and asked to speak to a manager, but there was not one available and no one ever called back to apologize.
I would not recommend this company. STAY AWAY FROM THIS COMPANY!!! Binh Tran has been our service technician for years and has always provided excellent service.
He quickly diagnosed the problem with our air conditioner, and it was cooling in no time. Many thanks! We chose Hobaica Services to replace our home HVAC systems.
Simon Peterson was the representative that reviewed our current systems (which Hobaica had been maintaining for years) and prepared several estimates covering a range of Lennox system designs and prices. Simon was very helpful in explaining these systems and helping us choose the best combination of comfort, efficiency and installed pricing.
The installation crew arrived right on time and was able to complete installation of 2 complete systems (outside condenser units, attic furnaces/coils, thermostats) in about 10 hours. They gave us a very helpful tutorial on using our new thermostats.
They were very courteous and even temporarily moved a few items off our walls to prevent them from being damaged as the old equipment was removed from our attic and new equipment was brought in. We are very happy with the new heating which is so quiet it's hard to tell if it's running, and fully expect to be equally happy with the air conditioners when we get to using them in the spring.
Best service ever! Conner came to our house to do a routine check on our HVAC and water heaters since we're a member - and have been for many, many years. As expected, he was fantastic.
He was courteous, patient, knowledgable and gave us a review of his inspection with a video. We feel so comfortable with Conner and Hobaica.
I trust them. The sales guy was very informative, patient, and kind, so I was going to do business with them.
However, I was in the first stage, so I had to get another quote. I gave them a check for $1600 on May 15th, I canceled with them on May 17th for a full refund.
I have reached out to them 2 times, tried to leave a message after hours today but couldn't. I still haven't received my refund.
It does NOT take 3 weeks to cut a refund check. Unacceptable business practice.
A person shouldn't have to hunt their money down. Hobaica is long-time, family-owned business.
They care about their customers and they provide quality service . They are one of the few companies I have confidence in.
I recently had Samuel as my technician and once again, great service and problem-solved on my Lennox unit! I needed a new blower motor for my 14 yr old a/c unit. I've been using Hobaica for service and have only just started to not like them as much as I did at first.
They had quoted me a price of $1600. They were supposed to come out today for a scheduled appointment.
I got a phone call this morning saying the part was on back order for 4-6 weeks. Then the fellow seriously tried to convince me that the entire system needed to be replaced -- about $20,000.
I was able to find another company that replaced the motor today and charged me under $1000. I will never use Hobaica again.
Justin back for shower cartridges installation in 2 full bathrooms. Job took longer than expected.
We will need another visit to complete job. Correcting faulty work done by Nex lvl services that installed hot water heater, subcontracted by Lowe's They allowed sediment to settle in some areas of plumbing in house.
Mostly bathrooms and faucets. Justin is simply the most honest ethical hard working service person I've ever experienced.
I recommend a raise. Sincerely.
Thanks everybody. Especially Justin.
It has been less than a month since the last repair. My heater is set at 74, running all night but can't get above 70 degrees.
It actually dropped to 69 degress after hitting 70 degrees... so we are going backward.
I just bought this NEW $10K unit in June 2022. So far Habaica has been out FOUR TIMES - twice to fix a noise issue - which required them to "loosen a bolt" then return to add a noise blanket - and my neighbors can still hear it when it turns off.
Then Habaica has had to come out TWO MORE TIMES to address it not heating - in early November and again in late November - the first month I even used the heater. This will be the FIFTH time I've had to call for service on this NEW unit in its first seven months on my house.
Each time I am tethered to my home for a 4 hour window unless I want to wait a few days in my cold house for an 8am time slot to open. This is unacceptable.
I just had Ian and Scott out to service my 3 air units and replace a toilet. They both were very polite and informative.
A pleasure to work with, I've been using Hobaica for 9 years and everyone is so friendly and knowledgeable. I also just bought a new unit from them in March and it was such a smooth process! The Hobaica team did a fantastic job installing two new HVAC systems (heat pumps and air handlers) in our home - all in less than one day.
The install team started on time and finished early. The quality of work was fantastic.
We had three quotes; all were highly recommended and competitive. We found Hobaica's process to be the most informative and they were willing to spend time to answer questions afterwards.
We can't say enough about the professionalism from the front office, install team and service technicians - all of our interactions have been positive. Definitely a 5-star organization.
We look forward to using Hobaica to service our systems. Justin Driver is AWESOME.
He has been our service technician for many years, and we always trust his work and advice. He is a true asset to Hobaica Services.
We are most fortunate to have him. Tony Gizynski Phoenix One of this company's employees parks his truck in his driveway everyday in our neighborhood in Desert Ridge at 4354 E.
Abraham Lane, Phoenix, AZ. It's a violation of the CC&Rs and complaints have been made to the Desert Ridge Compliance Coordinator.
It's been going on for over a month. I'm guessing they have received letters about it and are ignoring them.
Why? Maybe they don't own the house and the warnings are going in the trash. I don't know.
But the company knows he's taking the truck home. Where do they think he's parking it? It's basically a billboard for their company in the neighborhood so they think it's great.
Crapping up neighborhoods is a terrible policy and leads to neighborhood blight. Get it out of here! Our technician Dylan P.
was excellent. He arrived on time, was friendly, courteous and very efficient.
We have used Hobaica services for 5 years and have been extremely happy with each visit. We have used Hobaica for our HVAC for the past 2 years and have always had great service, especially from Binh.
He is knowledgeable and fixes our issues. He is also trustworthy, diligent and works hard.
He is an asset to your company. Our first experience was not great, but they're offering to make it right.
I appreciate Chase's calls to help us. Called on 6/27, Sunday, to schedule service, they were very prompt and scheduled me for later that day.
I received a call from the technician about 1 hour later who advised me he was booked solid and wouldn't be able to get to me until the following day. He stated someone would follow up to set a time with me for Monday.
I never received a call so I reached out Monday only to find out I was not scheduled and the earliest they have is now Wednesday. I went with another company that came out the same day, and will be installing a new system for me on Thursday.
My air conditioning stopped functioning on Monday (in July) at 5:00 PM. I called around looking for a repair service to get me up and running quickly.
I found Hobaica Services. On Tuesday Hobaica Services sent repair technician Binh T.
to diagnose and repair the issue. Binh showed up promptly and diagnosed why my system was not running.
He explained to me the options I had to repair my system. When Binh left on Tuesday he explained that Hobaica would need to order a part to complete the repair, he explained the problem and the cost.
Binh had the house cooling down before he left on Tuesday. On Wednesday Binh came with the needed part and repaired the system permanently.
Our experience was great with Binh and Hobaica, my wife and I are very satisfied with the response time, communication of breakage and fix strategy, and the final result. I enthusiastically recommend Binh and Hobaica.
Summary: My air conditioner would stop working from time to time for short periods of time. In July, a Hobaica tech came to my house and did an inspection and regular maintenance and said the unit was fine.
Three days later, the AC isn't working properly. I was forced to fix it myself because it was the weekend.
Hobaica did NOT address or fix the issue but in five minutes of research, I did. POOR SERVICE.
Details: On July 24, 2019, I had a Hobaica service technician come out to my house for a AC tuneup. The tech arrived on time and gave me a call when he was on his way.
When the Hobaica tech arrived, I told the tech my AC would sometimes stop blowing cold air and only blow warm air. The tech later inspects my AC unit and says everything looks and tested good.
Three days later on a Saturday, my AC is blowing hot air and the house heats up to over a 100F. My family and I plus our pets were forced to leave and went to a family member's house.
Long story short: I watched one Youtube video and learned it was likely a bad capacitor. The next day (Sunday), I went on the roof and visually inspected all four capacitors in my AC unit to find one of the capacitors had a noticeably bulge on the top and on the bottom.
I used a multi meter and tested the capacitor and verified it was bad. Mind you, it took about five minutes to do this.
I don't understand how a trained Hobaica technician missed this on July 24. I have no HVAC experience and after one YouTube video and five minutes of inspection, I was able to figure out the problem.
I was pretty upset because I had to uproot my family and spend time and money to fix something that a Hobaica technician failed to address or resolve. I do NOT recommend Hobaica.
I expected top notch, knowledgeable Hobaica HVAC service and technicians but they fell short. I understand you can't catch all issues with a AC.
But in this case, I pointed it out and they failed to address it. At the end of the day, it was a quick, basic fix which I fixed because they failed to do so.
Though I don't usually give 5 stars because no one believes a 5 star rating. Hobaica deserves 5 stars deserves it because they continue to hire great employees like Matt Sanzari.
Prompt, polite and professional. He went over his findings with me in great detail and answered all my questions to my satisfaction.
When this AC unit quits or gives me any trouble, Hobaica will get my call and business. We've been a customer for a couple of years and I am not shy about recommending them whenever the subject of AC units comes up.
We had a rep out to quote an electrical run for a Level 2 EV charger. Quote was on the high side and the rep tried to sell an annual A/C maintenance plan, which was uncomfortable.
Grayson Vu did a 5 star job. Diagnosed a bad capacitor, replaced it, and got our outside unit up and going.
I don't recommend this company. I needed a hot water replacement.
Sent pictures but they weren't interested. justin driver: all purpose, multi talented, motivated, upper- level work ethic, and list could go on.
i was pleased with his work and trust when he leaves the residence the job has been done to a level that will not be questioned. Steven from Hobaica just left my personal training studio and fixed the problem.
I have to say that I always struggle with trusting service companies as I've had previous companies try to sell me snake oil. This is the 2nd time I've used Hobaica, and I trust them 100%.
They did amazing. Chase took care of me the first time, and since he's a manager now he sent Steven who was just as good.
I'll be using them for all my home and business services from now on! I've used Hobaica to replace and repair my air conditioner and was extremely satisfied so I called to see if they can do a small plumbing job. No problem.
The tech, John Miranda, let me know when he was on his way. When he arrived, he was extremely pleasant.
He was efficient, courteous, professional and friendly. He took care of my problem and even went the extra mile with his extra clean-up from whoever was lazy enough to paint over pipe threading.
Highest recommendation for sure! Hobaica Services is a high integrity company! Andy was very knowledgeable and thorough with his explanations about the service we needed on our A/C units. Our service was provided in a timely manner and our units are running great.
We will definitely recommend Hobaica to our friends! Wow, I received an unwanted voice message from this business. Apparently, they're "updating" their database of customers and were reaching out to advise of "specials." Since I gave them 1 star a year ago what makes them think I have changed my mind about the way I was treated the first time? Had a service call from Gavin W today.
He was able to fix my garbage disposal easily and provided very helpful tips to save money short and long term on a few plumbing services Ive been putting off. I was also glad to hear about the additional services for electric, which I wasn't aware of, and the service plans available too.
All in all it was a great third visit from Hobaica and I was incredibly impressed. Their technicians are on point, well trained, consistent, know their craft and value doing what's right for the customer.
I'd recommend them hands down. We recently need to replace our old AC systems so we called some contractors to do the estimate for us.
We've been so impressed by Simon from the Hobaica services. He is very kind, informative, and professional.
He is the only one who invited me to go up to the attic to see what were the actual issues with our AC systems, and he is the only one who showed us how to improve our AC systems' efficiency by simply using the water to clean the system. We learned many things during this estimation instead of just discussing the price.
To Whom It May Concern, Scott did an outstanding job of repairing our AC unit.
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