Pat

Quality of Service: Many customers reported high satisfaction with the quality of workmanship delivered by individual plumbers, namely Julio and Merle. Their technical skills and friendliness were highlighted as major positives, often leading to recommendations of the company.Pricing Concerns: A recurring theme in the reviews is the dissatisfaction with pricing. Multiple customers expressed shock ... Read more

Quality of Service: Many customers reported high satisfaction with the quality of workmanship delivered by individual plumbers, namely Julio and Merle. Their technical skills and friendliness were highlighted as major positives, often leading to recommendations of the company.Pricing Concerns: A recurring theme in the reviews is the dissatisfaction with pricing. Multiple customers expressed shock at the high estimates provided for relatively simple plumbing tasks. For example, charges for simple repairs ranged widely from hundreds to over a thousand dollars, which many reviewers deemed excessive. There were also mentions of surprise upsells for services and memberships that contributed to overall high costs, giving rise to feelings of being gouged or tricked.Customer Service Issues: There were notable complaints regarding the reception and follow-up interactions, particularly with a customer service representative named Linda. Several customers described her as rude, dismissive, and lacking empathy when they raised concerns about pricing and service. This created a negative impression and diminished customer satisfaction.Transparency and Communication: Several customers felt that the company was not transparent about costs prior to service. The dispatch fee, which seemed to be a common practice, was criticized by multiple reviewers who believed it should provide a more accurate pricing framework, and many left feeling confused about the total costs associated with their service or repairs.Mixed Experiences: The reviews illustrate a divide among customers, with some expressing loyalty and a willingness to return based on past positive experiences, while others concluded they would never use the service again, primarily due to the financial fallout of their interactions.Operational Efficiency: Some reviews commend the company's promptness and ability to address plumbing issues quickly. This efficiency in responding to urgent calls, particularly for emergencies like burst pipes, has elicited gratitude in some cases.Recommendation to Potential Customers: Given the polarized nature of reviews, potential customers seem advised to approach with caution. Understanding the pricing structure and potentially comparing estimates with other local businesses might be prudent before engaging Pat's Plumbing for any significant work. Overall, the sentiment regarding Pat's Plumbing can be summarized as one of dichotomy; while the technical execution and professionalism of individual plumbers may shine through, the company Read less