Parker & Sons

Quality of Service: A substantial number of reviews point to poor workmanship and service quality. Customers have reported unresolved issues after service calls, highlighting instances where technicians failed to properly diagnose or repair equipment. For example, several reviews noted that units requiring service were left in worse condition, citing instances of repeated visits without satisfacto... Read more

Quality of Service: A substantial number of reviews point to poor workmanship and service quality. Customers have reported unresolved issues after service calls, highlighting instances where technicians failed to properly diagnose or repair equipment. For example, several reviews noted that units requiring service were left in worse condition, citing instances of repeated visits without satisfactory resolutions.Customer Service: Many customers have expressed significant frustration over the company's customer service. Reviews frequently mention long wait times for appointments, missed appointments without communication, and rude or unhelpful staff interactions. The lack of accountability in addressing service failures, along with poor communication regarding timelines and follow-ups, has led many to describe their experiences as unprofessional.High Pricing: Numerous customers feel that Parker & Sons employs price gouging tactics, charging excessively for services and repairs. Instances were cited where customers received quotes that were significantly higher than competitors for similar work. The sentiment surrounding pricing suggests a lack of transparency and fairness, with many urging potential clients to seek other options first.Inconsistency: Some reviews indicate that while certain technicians provided quality service, the overall experience was marred by the company's systemic issues. Positive interactions with specific staff members stand in stark contrast to negative experiences with scheduling and billing, implying significant inconsistency in service delivery.Disillusionment with Membership Programs: The Parker Family membership program is frequently criticized, with many indicating that despite paying fees for membership, the promised benefits and service were not delivered. Customers expressed disappointment at cancellation issues and the perceived lack of value compared to the costs incurred.Recommendations for Alternatives: A recurring trend within the reviews is a recommendation to consider smaller, local companies over Parker & Sons, with several customers sharing experiences suggesting they received better service and more reasonable pricing from competing businesses. In conclusion, Parker & Sons is facing a decline in positive customer sentiment due to ongoing service quality issues, inadequate communication, high pricing, and inconsistent customer experiences. The feedback indicates a growing number of dissatisfied customers who feel misled and undervalued, likely leading to a long-term detriment to the company's reputation and customer loyalty. Read less