Option One Plumbing & Rooter - Phoenix

Option One Plumbing receives strong praise for professionalism and friendliness across a large number of reviews, with many technicians — particularly Fernando, Sammy, Andrew, Tim, Michael, and Derrick — cited by name for courteous, communicative service. However, serious negative reviews meaningfully drag down all dimensions: multiple customers report misdiagnoses, dramatically inflated quote... Read more

Option One Plumbing receives strong praise for professionalism and friendliness across a large number of reviews, with many technicians — particularly Fernando, Sammy, Andrew, Tim, Michael, and Derrick — cited by name for courteous, communicative service. However, serious negative reviews meaningfully drag down all dimensions: multiple customers report misdiagnoses, dramatically inflated quotes, incomplete or negligent work (including a propane explosion incident, mold damage from unaddressed leaks, and a sink left in worse condition than found), and at least two instances of no-shows or chronic lateness. Pricing is a notable weak point, with several reviewers describing quotes that were 3–5x higher than competitors or final charges that were inconsistent with what was communicated upfront. Project completion is mixed — the majority of jobs appear to be finished, but a meaningful minority of reviews describe abandoned work, unresolved issues, or problems that required a second company to actually fix. The score reflects a company with genuine strengths in customer-facing service but significant and recurring quality-control and pricing-integrity failures. Read less