Kooline Plumbing

The reviews for Kooline Plumbing illustrate a polarized customer experience. Positive feedback often centers around the responsiveness of the service team and the professionalism of various technicians. Customers frequently mention prompt appointments, with some experiences highlighting technicians who proactively diagnose issues and communicate effectively throughout the process. Comments about ... Read more

The reviews for Kooline Plumbing illustrate a polarized customer experience. Positive feedback often centers around the responsiveness of the service team and the professionalism of various technicians. Customers frequently mention prompt appointments, with some experiences highlighting technicians who proactively diagnose issues and communicate effectively throughout the process. Comments about specific employees, like Moe and Juan, particularly emphasize their thoroughness, friendliness, and competence. Reviews often describe happy outcomes, especially in emergency situations where fast service is crucial. Many customers express gratitude for the quality of work done and indicate they would call Kooline Plumbing again for future needs, suggesting a level of customer loyalty rooted in positive service experiences. Conversely, a significant portion of the feedback reveals serious grievances regarding pricing and perceived dishonesty. Some customers noted unexpected high costs for services and parts, creating feelings of being taken advantage of during vulnerable times, particularly around heating or plumbing emergencies. For instance, complaints about specific charges, like the cost for a water softener repair and A/C service, were seen as unjustified by several patrons, suggesting that the pricing practices may be at odds with customer expectations. Moreover, there are serious issues raised about follow-up and service quality. Instances were reported where customers felt their concerns were not adequately addressed, and issues lingered even after service appointments. A few individuals mentioned difficulty in accessing customer support after an initially positive engagement, pointing to inconsistencies in service quality and aftercare. This duality in customer experience indicates that while Kooline Plumbing has the potential to provide outstanding service, the organization may benefit from reviewing its pricing strategies and ensuring consistent quality control and effective communication throughout the service process to build stronger customer trust and loyalty going forward. Read less