Hansen Family

The reviews present a mix of sentiments but lean toward the positive side for Hansen Family Plumbing. Many customers praised the courteous and knowledgeable technicians, particularly highlighting Chad and Jerry for their professionalism and skill in diagnosing and solving plumbing issues. Additionally, the company consistently received high marks for their prompt response times and efficient sched... Read more

The reviews present a mix of sentiments but lean toward the positive side for Hansen Family Plumbing. Many customers praised the courteous and knowledgeable technicians, particularly highlighting Chad and Jerry for their professionalism and skill in diagnosing and solving plumbing issues. Additionally, the company consistently received high marks for their prompt response times and efficient scheduling, often facilitated by an easy-to-use appointment system via Yelp. Multiple reviews mention the effectiveness of communication, stating that the company keeps clients informed through texts, including technician bios, which helps build trust and comfort. The positive adjectives commonly associated with technician interactions include "friendly," "professional," "knowledgeable," and "helpful," all contributing to a favorable impression of the service personnel. However, several reviewers noted occasional discrepancies regarding pricing and estimates. Some clients felt the initial quotes were significantly lower than the final price presented, leading to feelings of mistrust. A few negative experiences also surfaced concerning miscommunication around services, particularly when it came to understanding whether a service visit would incur a fee just for diagnostics. There were a handful of instances where customers reported unsatisfactory interactions, particularly regarding the handling of complex service issues and subsequent follow-ups. Some customers encountered issues with the company's approach to upselling and instances where technicians provided estimates for larger repairs that clients felt were unnecessary. Despite these concerns, many reviewers emphasized the company Read less