Custom Plumbing of Arizona

Custom Plumbing of Arizona receives broadly positive marks for professionalism and individual technician conduct — many reviewers praise specific plumbers by name for punctuality, communication, and courtesy. However, pricing is a serious and recurring concern: multiple independent reviewers across different time periods report being quoted 3x the market rate, receiving non-itemized quotes, and ... Read more

Custom Plumbing of Arizona receives broadly positive marks for professionalism and individual technician conduct — many reviewers praise specific plumbers by name for punctuality, communication, and courtesy. However, pricing is a serious and recurring concern: multiple independent reviewers across different time periods report being quoted 3x the market rate, receiving non-itemized quotes, and feeling pressured or misled on scope of work, which drives the pricing score well below average. Project completion is mixed — the majority of jobs are completed satisfactorily, but there are credible accounts of abandoned callbacks, incomplete work, and jobs requiring multiple return visits to fix errors. Experience scores moderately well given the volume of positive technical feedback, but is tempered by documented cases of misdiagnosis, incorrect installations, and work that had to be redone by other plumbers. The overall WW Score reflects a company with capable individual technicians but systemic concerns around pricing transparency and consistency of service quality. Read less