Big J Plumbing

Big J Plumbing has a strong base of positive reviews praising punctuality, responsiveness, fair pricing, and technical skill across a wide range of plumbing jobs including water heater replacements, fixture installs, and leak repairs. However, several credible 1-star reviews meaningfully drag down the scores: two nearly identical negative reviews about Jay abandoning a job at a gated community gat... Read more

Big J Plumbing has a strong base of positive reviews praising punctuality, responsiveness, fair pricing, and technical skill across a wide range of plumbing jobs including water heater replacements, fixture installs, and leak repairs. However, several credible 1-star reviews meaningfully drag down the scores: two nearly identical negative reviews about Jay abandoning a job at a gated community gate (flagged as a possible duplicate), one review citing a job where hot and cold lines were installed incorrectly, one citing a price that doubled from the original quote and defective toilets being installed without inspection, and one citing an abandoned follow-up visit with poor communication. Pricing is generally praised but the doubling-quote incident and the $90 trip-charge-without-estimate complaint introduce real concerns. Project completion is the most impacted dimension, as multiple reviews describe Jay leaving jobs unfinished or failing to return as promised. Experience scores well overall but the hot/cold reversal error is a notable technical failure that cannot be ignored. Read less