Aqua Pro

Aqua Pro Plumbing Co. has a broadly positive review profile, with consistent praise for professionalism, responsiveness, and technical skill across many reviews spanning multiple years. Pricing transparency is mentioned favorably in several reviews, with customers noting upfront quotes and fair rates. However, one detailed 2-star review from October 2024 significantly tempers the professionalism a... Read more

Aqua Pro Plumbing Co. has a broadly positive review profile, with consistent praise for professionalism, responsiveness, and technical skill across many reviews spanning multiple years. Pricing transparency is mentioned favorably in several reviews, with customers noting upfront quotes and fair rates. However, one detailed 2-star review from October 2024 significantly tempers the professionalism and project completion scores, describing unprofessional behavior, incomplete work, a job that stretched from one day to three, missing scope items (cement refill not included), failure to verify gas restoration, and a technician berating the customer — all serious concerns that cannot be dismissed. The experience dimension scores well overall due to repeated mentions of knowledgeable, skilled technicians, but the 2024 negative review also flags a failure to fully understand the scope of work and the need for rework. The WW Score is moderated downward to reflect this meaningful negative data point against an otherwise positive but heavily skewed 5-star dataset. Read less