APES

APES HVAC & Plumbing has a strong base of positive reviews praising individual technicians for professionalism, punctuality, friendliness, and technical competence across both plumbing and HVAC work. However, the pricing dimension is significantly dragged down by multiple credible, detailed complaints of overcharging — including a capacitor replacement billed at $379 for a ~$25 part, a freon rep... Read more

APES HVAC & Plumbing has a strong base of positive reviews praising individual technicians for professionalism, punctuality, friendliness, and technical competence across both plumbing and HVAC work. However, the pricing dimension is significantly dragged down by multiple credible, detailed complaints of overcharging — including a capacitor replacement billed at $379 for a ~$25 part, a freon repair quoted 70% above market rate, a cartridge replacement quoted at $385 versus a competitor's $149, and an estimate coming in $900 higher than competitors — which collectively indicate a pattern of inflated pricing rather than isolated incidents. Project completion is generally solid but is undermined by serious negative reviews describing abandoned or botched work, water damage caused by improper installation, a unit wired to never turn off after a technician visit, repeated rescheduling delays, and a months-long saga requiring multiple return visits to resolve. Experience scores moderately well given the volume of praise for skilled diagnostics and problem-solving, but is tempered by reviews describing unqualified technicians, missed diagnoses that other companies caught immediately, and at least one instance of suspected deliberate sabotage. The overall picture is a company with genuinely capable technicians but inconsistent quality control, a pricing model that draws repeated complaints, and customer service that has failed significantly in high-stress situations. Read less