ACE Home Services

The reviews of ACE Home Services indicate a complex relationship between customer satisfaction and the company's operational practices.Positive Technician Performance: A recurring theme in the reviews is the high praise for specific technicians. Names like Jaime, Billy, Daniel, and Hayden emerge frequently, with customers acknowledging their professionalism, courtesy, efficiency, and technical com... Read more

The reviews of ACE Home Services indicate a complex relationship between customer satisfaction and the company's operational practices.Positive Technician Performance: A recurring theme in the reviews is the high praise for specific technicians. Names like Jaime, Billy, Daniel, and Hayden emerge frequently, with customers acknowledging their professionalism, courtesy, efficiency, and technical competence. Many customers mention quick response times, thorough work, and the ability of the technicians to effectively diagnose and resolve issues, leading to strong recommendations for individual workers.Communication and Scheduling Issues: A significant number of reviews express frustration with the company's communication practices. Customers report a lack of follow-ups, no-shows for scheduled appointments, and inadequate explanations when problems arise. Instances where customers had to repeatedly reach out for updates or clarification indicate a breakdown in communication, which appears to be a common complaint.Upselling and Pricing Concerns: Several customers highlight concerns about high pricing and aggressive upselling tactics. There are accusations that technicians proposed unnecessary services or charges, particularly for high-cost repairs or replacement options, leading customers to feel "scammed" or overcharged. Some reviews bring attention to instances where customers found substantial discrepancies in pricing for similar services from other companies.Customer Service Failures: Negative sentiments surface from customers who experienced poor customer service when trying to resolve issues or seek refunds. Many reviews indicate that customers struggled to reach management or receive timely responses, resulting in increased frustration and dissatisfaction with the company's service.Mixed Transition Experience: Customers familiar with ACE Home Services express concern over changes in service quality after a merger with another company (Hero Plumbing). Some reviews detail discontent with the management's handling of issues, leading customers to question the integrity and accountability of the company.Positive Experiences with Value and Efficiency: Though the negatives dominate the review landscape, some customers emphasize satisfaction with the overall value of services received Read less