AC & Plumbing Doctors

A significant number of reviewers praised the technical expertise and work ethic of the technicians at AC & Plumbing Doctors. Reviews mention particular technicians like Eddie, Guillermo, Adam, and Armando for their respectful demeanor, knowledge, and thorough service. Many customers experienced quick response times, particularly in emergencies where AC units failed during extreme heat, highlighti... Read more

A significant number of reviewers praised the technical expertise and work ethic of the technicians at AC & Plumbing Doctors. Reviews mention particular technicians like Eddie, Guillermo, Adam, and Armando for their respectful demeanor, knowledge, and thorough service. Many customers experienced quick response times, particularly in emergencies where AC units failed during extreme heat, highlighting the company's ability to manage urgent service calls effectively. Moreover, there were multiple accounts of technicians going above and beyond to ensure that work areas were left clean and operations were clearly communicated. Customers appreciated honest diagnoses, such as offering multiple repair options and providing insights without heavy-handed sales tactics, which has fostered repeated business from satisfied clients. Conversely, a notable portion of feedback described serious deficiencies in customer service, particularly regarding appointment scheduling, poor communication, and unprofessional behavior from some technicians. Specific reviews pointed out instances of tardiness, lack of follow-through on scheduled appointments, and incidents where technicians were described as rude or dismissive. Moreover, pricing issues were frequently raised, with customer sentiment indicating a strong belief that the company charged excessively, often significantly more than competitors for straightforward repairs. Several customers expressed feelings of having been misled by aggressive sales tactics or being charged for unnecessary services. In summary, AC & Plumbing Doctors exhibit strong technical capabilities with a committed workforce, contributing positively to many customer experiences. However, they face considerable criticism regarding their customer service and pricing transparency, which detracts from the overall value proposition of their services, leading to a mixed sentiment overall. Read less