Brothers Plumbing and Air Conditioning

Service Quality and Technician Interaction: Many customers acknowledge that the technicians are courteous and professional, often praising their knowledge and demeanor during visits. However, a significant number of reviewers also mention concerns regarding the experience and competence of certain technicians, with a few explicitly stating that technicians appeared inexperienced or unsure of their... Read more

Service Quality and Technician Interaction: Many customers acknowledge that the technicians are courteous and professional, often praising their knowledge and demeanor during visits. However, a significant number of reviewers also mention concerns regarding the experience and competence of certain technicians, with a few explicitly stating that technicians appeared inexperienced or unsure of their tasks.Pricing Issues: A prevalent complaint among reviewers is the inflated pricing of services compared to competitors. Numerous customers reported receiving quotes significantly higher than those from other local plumbing services, sometimes by multiple hundreds of dollars. The price of simple repairs or installations appears to be especially contentious, with some reviewers expressing shock at fees that seem disproportionate to the task performed.Communication and Scheduling: Failures in communication are a recurring theme, with several reviewers sharing experiences of poor follow-up after appointments were scheduled. Complaints about technicians being no-call/no-show, as well as lack of timely communication about service times, contribute to a frustrating customer experience.Deceptive Business Practices: Some reviews suggest that the company operates with tactics that can be seen as misleading. For example, the inability to provide price ranges prior to the service call and the subsequent high charges have led to feelings of being tricked. This has resulted in calls for potential future customers to be wary, indicating that many feel targets of a high-pressure sales strategy rather than recipients of a straightforward service.Mixed Positive Feedback: Notably, there are a few instances of customers having satisfactory experiences, typically citing fair pricing after negotiation or effective problem resolution from management. These positive experiences tend to involve proactive engagement and responsiveness from the company when issues were raised, suggesting that, while the service can be problematic, there is potential for satisfactory customer relations if managed properly. In conclusion, while Brothers Plumbing and Air Conditioning has had a few favorable reviews emphasizing professionalism and effective service, the prevailing sentiment reflecting high costs, poor communication, and distressing customer experiences poses significant challenges for the company Read less