Overview of Company Customer Sentiment Analysis in May
PoolHawk's review record is heavily negative, with 6 out of 9 reviews being 1-star and describing serious failures across all dimensions. Professionalism is repeatedly criticized through reports of unreachable phone lines, ignored calls, no written service agreements, and poor follow-through on commitments. Pricing concerns are significant, with multiple reviewers alleging overcharging, fraudulent... Read more
PoolHawk's review record is heavily negative, with 6 out of 9 reviews being 1-star and describing serious failures across all dimensions. Professionalism is repeatedly criticized through reports of unreachable phone lines, ignored calls, no written service agreements, and poor follow-through on commitments. Pricing concerns are significant, with multiple reviewers alleging overcharging, fraudulent billing, and refusal to return money for incomplete or botched work. Project completion is the most damaging dimension, with multiple reviewers explicitly stating work was left unfinished, abandoned, or improperly executed — including a pool left green for weeks, unfinished painting, and improperly installed equipment. Experience and technical competence are called into serious question by allegations of undersized pump installations, unlicensed solar panel work, and improper drilling methods. The three positive reviews do provide some counterbalance but are insufficient to offset the volume and severity of the negative accounts. Read less