Pool Hawk Pool Repair & Service

The reviews highlight a stark contrast in customer experiences with Pool Hawk Pool Repair & Service. On one hand, there are a few positive reviews that commend Dan for his responsiveness, willingness to address problems (even on weekends), and fair pricing. Customers who experienced good service felt confident in recommending the company for pool maintenance, indicating a level of trust that has b... Read more

The reviews highlight a stark contrast in customer experiences with Pool Hawk Pool Repair & Service. On one hand, there are a few positive reviews that commend Dan for his responsiveness, willingness to address problems (even on weekends), and fair pricing. Customers who experienced good service felt confident in recommending the company for pool maintenance, indicating a level of trust that has been built over time. However, the majority sentiment tilts toward dissatisfaction, with several customers explicitly warning others against using Pool Hawk. Common themes in negative reviews include:Customer Service Issues: Many customers reported significant difficulty in reaching the company, with long wait times and a lack of callback options. This communication breakdown has contributed to a perception of poor service.Quality of Work: Complaints about incomplete tasks and rushed jobs are prevalent, with customers noting that promised tasks were either poorly executed or left unfinished for extended periods. Specific incidents were cited, such as failing to vacuum pools properly and incomplete repairs.Pricing and Transparency: Numerous reviews mention feeling overcharged for services rendered. Customers noted discrepancies between quoted services and actual work performed, often feeling misled about costs and service agreements.Licensing Concerns: Several reviews raise concerns about Pool Hawk's licensing status, asserting that they are not properly licensed to perform certain types of work, particularly plumbing and roofing tasks tied to pool renovations. This allegation has led some customers to consider legal action for perceived fraud.Overall Trustworthiness: A significant number of customers expressed an overall mistrust, citing past experiences that left them feeling ripped off or scammed. Statements about pursuing small claims court highlight the seriousness of these claims. In summary, while there are some satisfied customers who laud the service provided by Pool Hawk, the overwhelming sentiment leans toward caution. Issues with communication, quality of work, and transparency have created a negative reputation that potential customers should carefully consider before engaging with the company. Read less