Pima Appliance Repair

The reviews for Pima Appliance Repair reveal a stark contrast in consumer experiences, indicating a company struggling with consistency and reliability. Positive sentiments shine through in comments regarding Chad's expertise and ability to promptly address appliance issues. Customers expressed appreciation for his professionalism and thoroughness, with several mentioning he provided effective s... Read more

The reviews for Pima Appliance Repair reveal a stark contrast in consumer experiences, indicating a company struggling with consistency and reliability. Positive sentiments shine through in comments regarding Chad's expertise and ability to promptly address appliance issues. Customers expressed appreciation for his professionalism and thoroughness, with several mentioning he provided effective solutions in a timely manner. Positive reviews emphasize satisfying outcomes, with some clients indicating they would recommend the service or use their expertise again. However, the bulk of the sentiment is negative, with recurring complaints centering on poor communication and inadequate service. Many customers reported a lack of follow-up or responsiveness from the company, particularly when technicians failed to show up for scheduled appointments or communicate issues related to part orders and repairs. The pattern of unfulfilled promises and ineffective repairs was particularly evident; customers recounted instances where appliances remained broken despite supposed repairs or where technicians could not properly diagnose issues. Frustration with billing practices also surfaced, with clients mentioning upfront payments for services that were not completed as promised, raising concerns about the company's integrity. Such experiences led to significant dissatisfaction and prompted some customers to label the service as a Read less