Zippy Zebra Plumbing

Positive Experiences with Service and Technicians: A significant number of reviews praised the technicians for their professionalism, knowledge, and ability to resolve issues effectively. Customers frequently mentioned Brett by name, highlighting his reliability and skill. Many reviews indicated a sense of comfort, with homeowners expressing they trusted the team to enter their homes and complete ... Read more

Positive Experiences with Service and Technicians: A significant number of reviews praised the technicians for their professionalism, knowledge, and ability to resolve issues effectively. Customers frequently mentioned Brett by name, highlighting his reliability and skill. Many reviews indicated a sense of comfort, with homeowners expressing they trusted the team to enter their homes and complete jobs competently.Quick Response Times and Reliability: Customers consistently noted Zippy Zebra Plumbing's quick response times, often within the same day for emergency situations. The sense of urgency and responsiveness to plumbing emergencies yielded high satisfaction from clients. Many reviews emphasized the company's ability to diagnose problems quickly and perform repairs efficiently.Customer Service: The sentiment around customer service was overwhelmingly positive, particularly in the interactions with Colleen, who was noted for her empathy and communication. The notion of personalized service from a family-owned business contributed to a sense of loyalty among customers who had used the service multiple times.Integrity and Honest Pricing: While reviews generally appreciated the pricing, there were mixed sentiments about certain charges, particularly regarding warranty work and documentation fees. Many customers felt that the prices were fair, especially when compared to competitors, but there were some complaints about being quoted higher prices unexpectedly after long-term loyalty.Negative Experiences and Mixed Feedback: Despite the prevailing positive sentiment, a few reviews expressed significant dissatisfaction. These included allegations of rude behavior from employees, poor quality of work leading to further issues, and unsatisfactory handling of warranty matters. Such experiences contrasted sharply with the positive feedback, indicating possible inconsistencies in service levels.Trust and Referral Rates: Several customers expressed their willingness to recommend Zippy Zebra Plumbing to others, suggesting that trust plays a significant role in customer loyalty. Many respondents indicated that they would not only use their services again but would also advocate for them to friends and family, contributing to an overall reputation as a trustworthy plumbing service in the community. In conclusion, Zippy Zebra Plumbing has established a strong reputation characterized by positive experiences, quick and effective service, and a commitment to customer satisfaction. However, attention to specific customer complaints and service inconsistencies could further enhance their standing and mitigate negative feedback. Read less