Superstition Plumbing & Leak Location

A significant portion of the reviews reflect a strong appreciation for the professionalism and expertise of the plumbers at Superstition Plumbing. Many customers recounted quick response times, often with technicians arriving sooner than promised. Positive remarks were frequently made about the courtesy and cleanliness maintained by the technicians while working in customers' homes. The communicat... Read more

A significant portion of the reviews reflect a strong appreciation for the professionalism and expertise of the plumbers at Superstition Plumbing. Many customers recounted quick response times, often with technicians arriving sooner than promised. Positive remarks were frequently made about the courtesy and cleanliness maintained by the technicians while working in customers' homes. The communication aspect was also noted as a strength, with several reviews commending the thorough explanations provided by the plumbers regarding the issues and the work being carried out. On the other hand, there are critical reviews that indicate inconsistencies in pricing and communication. Customers expressed frustration over unexpected price increases for repairs and the lack of follow-up regarding estimates. Instances of poor customer service, such as unreturned calls or perceived pressure tactics, contributed to negative experiences. A few reviewers mentioned feeling misled about diagnosis fees for estimates, which soured their overall impression of the company. While the company has a solid foundation of positive feedback, the contrasting negative experiences suggest that attention to pricing transparency and improved customer service could further enhance their reputation. In conclusion, while Superstition Plumbing enjoys a generally favorable standing among its clientele, addressing these inconsistencies could solidify customer loyalty and enhance their overall service quality. Read less